Cost of quality: Evaluating cost-quality trade-offs for inspection strategies of manufacturing processes

• Type: Article in International Scientific Journal
• Date: 2017

Authors

Farooq, MA (Author) Other; Kirchain, R (Author) Other; Maria Henriqueta Nóvoa (Author) FEUP; Araujo, A (Author) Other

Journal

Title: International Journal of Production Economics

Vol. 188

Pages: 156-166

ISSN: 0925-5273

Publisher: Elsevier

Indexing

ISI Web of Knowledge - 11 Citations

ISI Web of Science

Scopus - 33 Citations

Other information

Authenticus ID: P-00M-N9T

DOI: 10.1016/j.ijpe.2017.03.019

Abstract (EN): Cost-quality trade-offs are required when manufacturing industries seek to minimize cost and maximize product quality or reliability. We report a challenging cost-quality tradeoff problem for a consumer goods industry where both cost and quality are modeled together. First we present a 10-step systems engineering methodology for quality improvement of manufacturing systems and comprehensively discuss the cost of quality step. The methodology investigates in detail inspection strategies of the manufacturing systems by exploring four alternative strategies. Key elements in this investigation consists of modeling the appraisal costs that involve costs to detect a non-conformed unit through inspection or testing, and failure costs that involve costs of rework, scrap, warranty claims and loss of goodwill and sales. Among the main findings of the research is that optimum inspection strategy can be achieved by modeling the cost savings from each strategy and plotting against non-conforming rates shipped to the customer and additional external failure premium.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 11