The Assessment of Performance of Educational Services: The Case of Portuguese Secondary Schools

• Type: Article in International Conference Proceedings Book
• Date: 2016

Authors

Portela, MCAS (Author) Other; Ana Maria Cunha Ribeiro dos Santos Ponces Camanho (Author) FEUP

Conference proceedings International

Title: EXPLORING SERVICES SCIENCE (IESS 2016)

Pages: 717-731

7th International Workshop on Exploring Service Science (IESS)

Bucharest, ROMANIA, MAY 25-27, 2016

Indexing

ISI Web of Knowledge - 0 Citations

Scopus - 1 Citation

Other information

Authenticus ID: P-00K-GVD

DOI: 10.1007/978-3-319-32689-4_55

Abstract (EN): This paper describes the assessment of performance of educational services recurring to benchmarking. We adopted two perspectives for the evaluation of secondary schools, aligned with the objectives of different stakeholders. In the society perspective schools are viewed as promoting students achievement ( ideally including not only academic results but also interpersonal capacities) given the students characteristics in terms of academic abilities and socio-economic backgrounds. In the educational authorities perspective schools are viewed as transforming a set of resources ( including students with given characteristics in terms of academic abilities and socioeconomic backgrounds and also school resources, such as teachers) into students achievement. The relative performance assessment was carried out using Data Envelopment Analysis models, followed by an exploratory analysis of contextual indicators that potentially affect schools' performance, in order to understand their impact on the educational process.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 15