MCDA applied to performance appraisal of short-haul truck drivers: A case study in a Portuguese trucking company

• Type: Article in International Scientific Journal
• Date: 2015

Authors

Morte, R (Author) Other; Pereira, T (Author) Other; Dalila B.M.M. Fontes (Author) FEP

Journal

Title: International Journal for Quality Research

Vol. 9

Pages: 65-76

ISSN: 1800-6450

Publisher: University of Montenegro

Indexing

ISI Web of Knowledge - 1 Citation

Scopus - 2 Citations

Other information

Authenticus ID: P-00G-3PM

Abstract (EN): Performance appraisal increasingly assumes a more important role in any organizational environment. In the trucking industry, drivers are the company's image and for this reason it is important to develop and increase their performance and commitment to the company's goals. This paper aims to create a performance appraisal model for trucking drivers, based on a multi-criteria decision aid methodology. The PROMETHEE and MMASSI methodologies were adapted using the criteria used for performance appraisal by the trucking company studied. The appraisal involved all the truck drivers, their supervisors and the company's Managing Director. The final output is a ranking of the drivers, based on their performance, for each one of the scenarios used. The results are to be used as a decision-making tool to allocate drivers to the domestic haul service.

Language: English

Type (Professor's evaluation): Scientific