Identifying classes of users to facilitate negotiation

• Type: Article in International Conference Proceedings Book
• Date: 2004

Authors

L. Nogueira (Author) Other; Eugénio Oliveira (Author) FEUP

Conference proceedings International

Title: PROCESSES AND FOUNDATIONS FOR VIRTUAL ORGANIZATIONS

Pages: 527-534

4th Working Conference on Virtual Enterprises

LUGANO, SWITZERLAND, OCT 29-31, 2003

Indexing

ISI Web of Knowledge - 0 Citations

Scopus - 0 Citations

Scientific classification

FOS: Natural sciences > Computer and information sciences

Other information

Authenticus ID: P-000-DHV

Abstract (EN): As in many industries, e-commerce technologies and strategies are stimulating a rapid growth in the services that insurance companies can offer. This rapid growth brings with it several interesting issues such as improving the quality of customer service by ensuring that individual customer's needs are reflected in the products offered. However, finding an appropriate insurance product on the Web can be a difficult and time-consuming process. In this paper we analyse the application of machine learning techniques in modeling customers of an electronic insurance market as an approach to better match customers and insurance product offers, reducing the needed effort in negotiating an insurance product, providing a valuable add-on to both customer's and insurers' sides.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 8