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Publications with the same authors as the Enhancing Service System Design for Value Co-Creation publication

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Summary of Presentation in an International Conference

Integrating Management and Engineering Perspectives into Service Design
Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); J. F. Cunha (Author) (FEUP)
Designing the Service Experience Blueprint: Application to the Redesign of an Online Stock Trading
Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); J. F. Cunha (Author) (FEUP)
Designing the Multi-Channel Service Offering: Enhancing the Contribution of Each Delivery System
Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); João Falcão e Cunha (Author) (FEUP)
Designing Integrated Multi-Channel Service Experiences: The Service Experience Blueprint
Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); J. F. Cunha (Author) (FEUP)

Article in International Scientific Journal

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); João Falcão Cunha (Author) (FEUP); Larry Constantine (Author) (Other)
Essential use cases in the design of multi-channel service offerings - A study of Internet banking
Lia Patrício (Author) (FEUP); João Falcão e Cunha (Author) (FEUP); Raymond P. Fisk (Author) (Other); Oscar Pastor (Author) (Other)
2003
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Addressing marketing requirements in user-interface design for multiple platforms
Lia Patrício (Author) (FEUP); João Falcão e Cunha (Author) (FEUP); Raymond P. Fisk (Author) (Other); Nuno J. Nunes (Author) (Other)
2003
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Article in International Conference Proceedings Book

Service Delivery Systems through Technology: A Multidisciplinary Perspective Applied to Internet Banking
Lia Patrício (Author) (FEUP); João Falcão Cunha (Author) (FEUP); Raymond P. Fisk (Author) (Other)
Internet Service Delivery in the Context of Multi-Channel Bank Offerings: a Qualitative Study
Lia Patrício (Author) (FEUP); João F. Cunha (Author) (FEUP); Raymond P. Fisk (Author) (Other)

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