IT Office - Technical Support (Helpdesk)

The IT Office of the Faculty of Pharmacy of the University of Porto provides first-line support to users, offering information, guidance, and solutions for IT-related issues concerning the available services.

To facilitate access to these services, the portal Universidade do Porto Digital (UPDigital) offers a variety of options (IT Services) and Software to the academic community, along with other relevant information.

Users have different ways to request IT support:

1. Email (preferred contact): Send your request to helpdesk@ff.up.pt.
   To streamline the process, please use your institutional email whenever possible.
2. MyHelpdesk Portal: Access http://myhelpdesk.up.pt.
   This option allows you to create a personal record of interactions with the Helpdesk and track the progress of the support provided.
3. Phone: Call extension 8660.
4. In-person service: Visit room S09.P3.E3, during the service hours: Monday, Wednesday, and Friday, from 9:30 AM to 11:30 AM and 2:30 PM to 4:30 PM.