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Business Processes Modeling

Code: EIG0070     Acronym: AMP

Keywords
Classification Keyword
OFICIAL Operations Management

Instance: 2018/2019 - 1S Ícone do Moodle

Active? Yes
Responsible unit: Department of Industrial Engineering and Management
Course/CS Responsible: Master in Engineering and Industrial Management

Cycles of Study/Courses

Acronym No. of Students Study Plan Curricular Years Credits UCN Credits ECTS Contact hours Total Time
MIEGI 31 Syllabus since 2006/2007 5 - 6 42 162

Teaching Staff - Responsibilities

Teacher Responsibility
José António Rodrigues Pereira de Faria
Américo Lopes de Azevedo

Teaching - Hours

Lectures: 1,50
Recitations: 1,50
Type Teacher Classes Hour
Lectures Totals 1 1,50
Américo Lopes de Azevedo 0,50
José António Rodrigues Pereira de Faria 1,00
Recitations Totals 1 1,50
Américo Lopes de Azevedo 0,50
José António Rodrigues Pereira de Faria 1,00

Teaching language

English

Objectives

The course aims at introduce the concepts of business model and business process and to present a design methodology leading from the business model of a company to its business processes, KPI’s and management information system.

A full set of modeling and analysis tools supporting all the stages of the methodology will be introduced, enabling students fully analyze and design (i) business models, (ii) business processes (iii) KPI's dashboards and (iv) process aware management information systems.

Learning outcomes and competences

After the completion of this course, students should be able to a) Describe and explain the context that supports the development of new business models and processes enabled by information and communication technologies. b) Explain the benefits of business process- oriented management. c) Draw the business model of a company and identify its critical processes, d) Explain and apply the main process modeling methods, notations and tools. e) Specify the company wide key performance indicators from the business and processes models f) Analyze and specify process aware management information systems.

Working method

Presencial

Program

I- Concepts and principles; Models and processes: framework and strategy; II- Process-oriented management systems; Business Models and Business Processes; III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; “as-is” and “to be” models; IV- Specification of information systems which support process and services management; V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.

Mandatory literature

Alec Sharp, Patrick McDermott; Workflow modeling. ISBN: 1-58053-021-4

Teaching methods and learning activities

Tutorial classes: presentation of topics along with the discussion of practical applications. Extra classes: a) simple individual assignments to get acquainted with the concepts and b) teamwork for practical application of the concepts and techniques to real world companies.

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation Weight (%)
Exame 50,00
Participação presencial 10,00
Trabalho laboratorial 40,00
Total: 100,00

Amount of time allocated to each course unit

Designation Time (hours)
Elaboração de projeto 66,00
Estudo autónomo 48,00
Frequência das aulas 48,00
Total: 162,00

Eligibility for exams

Class attendance  according to the General Evaluation Rules of UP

Calculation formula of final grade

Final Grade = 0.5 * FE + 0.1 * AP + 0.4 * GW

FE: final exam
AP: attendance and participation
GW: practical work developed in groups of 3 to 5 members

The individual assessment of each student in the group work, will take into account the following factors:
- appreciationby the teachers of the work carried out by the group 
- appreciation of the individual performance of each student by his or her peers
- appreciationby the teachers of the individual performance of each student 

The approval in the course also presupposes the following minimum grades:
- final exam: minimum 40%
- attendace and participation: minimum 50%
- practical group work: minimum 40%

If there is a difference over 3 points (on a scale of 0 to 20) in the final exam and group work, the upper classification will be reduced so that the difference stays at 3 points.

In the exam of appeal, the weights  used in calculating the final classification are identical to those of the normal exam period.

Examinations or Special Assignments

A practical work prepared by groups of students, with the production of a final report and presentation.

Internship work/project

Not applicable.

Special assessment (TE, DA, ...)

Students with special status will be assessed as ordinary students.

Classification improvement

Students may only improve the grade of the written exam.
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