Business Processes Modeling
Keywords |
Classification |
Keyword |
OFICIAL |
Operations Management |
Instance: 2018/2019 - 1S
Cycles of Study/Courses
Acronym |
No. of Students |
Study Plan |
Curricular Years |
Credits UCN |
Credits ECTS |
Contact hours |
Total Time |
MIEGI |
31 |
Syllabus since 2006/2007 |
5 |
- |
6 |
42 |
162 |
Teaching Staff - Responsibilities
Teaching language
English
Objectives
The course aims at introduce the concepts of business model and business process and to present a design methodology leading from the business model of a company to its business processes, KPI’s and management information system.
A full set of modeling and analysis tools supporting all the stages of the methodology will be introduced, enabling students fully analyze and design (i) business models, (ii) business processes (iii) KPI's dashboards and (iv) process aware management information systems.
Learning outcomes and competences
After the completion of this course, students should be able to a) Describe and explain the context that supports the development of new business models and processes enabled by information and communication technologies. b) Explain the benefits of business process- oriented management. c) Draw the business model of a company and identify its critical processes, d) Explain and apply the main process modeling methods, notations and tools. e) Specify the company wide key performance indicators from the business and processes models f) Analyze and specify process aware management information systems.
Working method
Presencial
Program
I- Concepts and principles; Models and processes: framework and strategy; II- Process-oriented management systems; Business Models and Business Processes; III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; “as-is” and “to be” models; IV- Specification of information systems which support process and services management; V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.
Mandatory literature
Alec Sharp, Patrick McDermott;
Workflow modeling. ISBN: 1-58053-021-4
Teaching methods and learning activities
Tutorial classes: presentation of topics along with the discussion of practical applications. Extra classes: a) simple individual assignments to get acquainted with the concepts and b) teamwork for practical application of the concepts and techniques to real world companies.
Evaluation Type
Distributed evaluation with final exam
Assessment Components
Designation |
Weight (%) |
Exame |
50,00 |
Participação presencial |
10,00 |
Trabalho laboratorial |
40,00 |
Total: |
100,00 |
Amount of time allocated to each course unit
Designation |
Time (hours) |
Elaboração de projeto |
66,00 |
Estudo autónomo |
48,00 |
Frequência das aulas |
48,00 |
Total: |
162,00 |
Eligibility for exams
Class attendance according to the General Evaluation Rules of UP
Calculation formula of final grade
Final Grade = 0.5 * FE + 0.1 * AP + 0.4 * GW
FE: final exam
AP: attendance and participation
GW: practical work developed in groups of 3 to 5 members
The individual assessment of each student in the group work, will take into account the following factors:
- appreciationby the teachers of the work carried out by the group
- appreciation of the individual performance of each student by his or her peers
- appreciationby the teachers of the individual performance of each student
The approval in the course also presupposes the following minimum grades:
- final exam: minimum 40%
- attendace and participation: minimum 50%
- practical group work: minimum 40%
If there is a difference over 3 points (on a scale of 0 to 20) in the final exam and group work, the upper classification will be reduced so that the difference stays at 3 points.
In the exam of appeal, the weights used in calculating the final classification are identical to those of the normal exam period.
Examinations or Special Assignments
A practical work prepared by groups of students, with the production of a final report and presentation.
Internship work/project
Not applicable.
Special assessment (TE, DA, ...)
Students with special status will be assessed as ordinary students.
Classification improvement
Students may only improve the grade of the written exam.