Quality Management

Code:

GEI506

Acronym:

GQ

Instance: 2006/2007 - 1S

Active?	Yes
Responsible unit:	Industrial Management and Engineering Section
Course/CS Responsible:	Management and Industrial Engineering

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
LGEI	10	Plano de estudos de transição para 2006/07	5	4	4	-

Teaching language

Portuguese

Objectives

The students should have a clear understanding of the fundamental concepts of Total Quality Management together with the knowledge of its methods and techniques. A special emphasis is attributed to the problem-solving methodology and techniques, to the ISO 9000 standards and to the statistical process control.

Program

Basic Concepts: quality, quality control, quality assurance, quality systems, total quality management. Quality Management Systems: ISO 9000 standards, implementing quality systems. Quality costs: quality costs classification and evaluation. TQM Methodology: quality improvement, problem-solving methodology, continuos improvement planning, organisational aspects of TQM. TQM Techniques: data collection and analysis, check sheets, Pareto analysis, cause-and-effect diagrams, histograms, correlation and regression analysis, statistical inference, Shewart control charts, Cumulative Sum control charts. Designing with TQM: Quality Function Deployment (QFD), design review, Failure Mode and Effect Analysis. TQM on purchasing: quality purchasing policies, vendor relations, vendor audits, vendor ratings, product acceptance and inspection planning, acceptance sampling, MIL-STD-105D standard. TQM on manufacturing: process capability indexes, the concept of dominance, process control and inspection layout, quality information systems, quality improvement techniques, statistical process control.

Mandatory literature

Textos policopiados, produzidos pelos docentes
Consultar a bibliografia no portal de e-learning da FEUP: http://elearning.fe.up.pt

Complementary Bibliography

Montgomery, Douglas C.; Introduction to statistical quality control. ISBN: 0-471-30353-4
Juran, Joseph M.; Quality planning and analysis. ISBN: 0-07-033183-9
Feigenbaum, Armand Vallin; Total quality control

Teaching methods and learning activities

Theoretical and practical classes. In the practical classes students must solve practical SPC problems. Some visits to industrial companies are also included in the teaching procedures.

Evaluation Type

Distributed evaluation with final exam