Mestrado em Engenharia de Serviços e Gestão

Projects / Dissertations / Completed Theses

Data de Defesa Mais Actual

• The Increasing Use of Artificial Intelligence in the Process of Software Development
  Student: Gonçalo de Lima Gomes e Boa-Nova
  Degree: Master
  Start: 27-AGO-2024
  Defence: 09-OUT-2025
  Completed on 29-OUT-2025
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Application of AI in Information Extraction for Small Business
  Student: Gonçalo Manuel Gomes da Rocha
  Degree: Master
  Start: 12-AGO-2024
  Defence: 09-OUT-2025
  Completed on 29-OUT-2025
  Supervisors: Vera Lucia Miguéis Oliveira e Silva


• Designing a Service-Oriented Dashboard: Applying the MINDS Method in a Corporate Context
  Student: Tomás Magalhães da Silva
  Degree: Master
  Start: 01-SET-2024
  Defence: 08-OUT-2025
  Completed on 29-OUT-2025
  Supervisors: Maria Gabriela Beirão dos Santos


• Applying a Service Design Approach for Redesigning a Knowledge Management System
  Student: Isabel Cristina Mendes Ferreira
  Degree: Master
  Start: 19-AGO-2024
  Defence: 08-OUT-2025
  Completed on 29-OUT-2025
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Co-creation Impact in Personalised Education School Community Brand Engagement
  Student: Pedro Gil Costa de Almeida
  Degree: Master
  Start: 11-NOV-2024
  Defence: 07-OUT-2025
  Completed on 06-NOV-2025
  Supervisors: José Pedro Coelho Rodrigues


• Understanding Urban Mobility for Sustainable Cities: A Case Study on Travel Behavior and Mode Choice in the City of Porto
  Student: Beatriz Santos Cavaleiro
  Degree: Master
  Start: 22-AGO-2024
  Defence: 07-OUT-2025
  Completed on 29-OUT-2025
  Supervisors: Marta Maria Campos Ferreira
  Co-supervisors: Maria Teresa Galvão Dias


• Repairing for Circularity: Exploring How Repair Services Can Foster More Sustainable Cities
  Student: Sílvia Almeida Neto
  Degree: Master
  Start: 16-AGO-2024
  Defence: 06-OUT-2025
  Completed on 20-NOV-2025
  Supervisors: Jorge Daniel Grenha Luís Teixeira
  Co-supervisors: Vera Lucia Miguéis Oliveira e Silva


• Digital Product Passport Beyond Manufacturing: Challenges, Opportunities, and Innovation for Circular Services
  Student: Filipa Dias Castro Vieira Mendes
  Degree: Master
  Start: 22-AGO-2024
  Defence: 06-OUT-2025
  Completed on 20-OUT-2025
  Supervisors: Jorge Daniel Grenha Luís Teixeira
  Co-supervisors: António José Caetano Baptista


• A Service Design approach for developing a multimodal travel companion solution for the Portuguese market
  Student: Francisco Vieira Moreira
  Degree: Master
  Start: 25-AGO-2024
  Defence: 18-JUL-2025
  Completed on 04-SET-2025
  Supervisors: Thiago Sobral Marques da Silva


• Improving Problem Identification, Documentation and Process Design in the Insurance Sector
  Student: Inês Catarina Mendes Barbosa
  Degree: Master
  Start: 18-AGO-2024
  Defence: 18-JUL-2025
  Completed on 12-AGO-2025
  Supervisors: Alcibiades Paulo Soares Guedes


• Towards Digital Transformation in Organizations: Proposal of an Innovative Framework to Implement Electronic Document Management Systems
  Student: Filipa Ferreira Silva
  Degree: Master
  Start: 25-AGO-2024
  Defence: 18-JUL-2025
  Completed on 07-AGO-2025
  Supervisors: Marta Maria Campos Ferreira
  Co-supervisors: Rosalina Babo


• The Evolution of RDI Processes in a SaaS Company: The Study and Design of an Open Innovation Program
  Student: Henrique Morais de Couto Iria
  Degree: Master
  Start: 12-AGO-2024
  Defence: 18-JUL-2025
  Completed on 04-SET-2025
  Supervisors: José Pedro Coelho Rodrigues


• Applications of Data Science and Artificial Intelligence in Logistics: The Case of Rangel Logistics Solutions
  Student: Alberto Fontenla Recamán
  Degree: Master
  Start: 13-AGO-2024
  Defence: 18-JUL-2025
  Completed on 12-AGO-2025
  Supervisors: Alcibiades Paulo Soares Guedes


• Quality management and informatization/automation of processes and workflows
  Student: Filipe Rodrigues Ferreira
  Degree: Master
  Start: 13-AGO-2024
  Defence: 16-JUL-2025
  Completed on 18-JUL-2025
  Supervisors: Maria Gabriela Beirão dos Santos


• Improving Operational Efficiency and Reducing Costs in Management Systems: A Case Study on Process Optimisation in the AGIR Platform
  Student: Carolina Freitas Teixeira
  Degree: Master
  Start: 23-AGO-2024
  Defence: 16-JUL-2025
  Completed on 04-SET-2025
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• Robust university timetable recovery: Evaluating the impact ofrecovery flexibility under disruption
  Student: Leonard Willem A Vanryckeghem
  Degree: Master
  Start: 30-SET-2024
  Defence: 27-JUN-2025
  Completed on 27-JUN-2025
  Supervisors: Broos Maenhout
  Co-supervisors: Maria Beatriz Brito Oliveira , Samuel Bakker


• Implementing circular economy strategies in the fashion industry: a comparative supply chain analysis
  Student: Britt Van de Vondel
  Degree: Master
  Start: 04-OUT-2024
  Defence: 25-JUN-2025
  Completed on 25-JUN-2025
  Supervisors: Sam Hamel
  Co-supervisors: Jorge Daniel Grenha Luís Teixeira


• Investigating GREAN: The green Enterprise Architecture framework
  Student: Juliette Bruyneel
  Degree: Master
  Start: 30-SET-2024
  Defence: 24-JUN-2025
  Completed on 24-JUN-2025
  Supervisors: Geert Poels
  Co-supervisors: António José Caetano Baptista


• Production planning under skill and operational constraints: developing a mathematical framework for the injection moulding department at Niko
  Student: Arthur Victor M Van Onderbergen
  Degree: Master
  Start: 30-SET-2024
  Defence: 23-JUN-2025
  Completed on 23-JUN-2025
  Supervisors: Broos Maenhout
  Co-supervisors: Abílio Carlos Pereira Pacheco


• Fostering circularity to promote the reuse of household items with non-profit second-hand stores
  Student: João Pedro Brandão Pacheco
  Degree: Master
  Start: 05-SET-2023
  Defence: 14-OUT-2024
  Completed on 19-OUT-2024
  Supervisors: Jorge Daniel Grenha Luís Teixeira
  Co-supervisors: Vera Lucia Miguéis Oliveira e Silva


• Exploring and preventing churn in gyms
  Student: Ana Raquel dos Santos Costa Oliveira
  Degree: Master
  Start: 03-AGO-2023
  Defence: 14-OUT-2024
  Completed on 15-NOV-2024
  Supervisors: Vera Lucia Miguéis Oliveira e Silva
  Co-supervisors: Ivo André Soares Pereira


• Designing a Framework for GPON Network Development
  Student: Pedro Luís Dias Rodrigues
  Degree: Master
  Start: 02-AGO-2023
  Defence: 14-OUT-2024
  Completed on 05-NOV-2024
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Reengineering Innovation Processes in a Software-as-a-Service (SaaS) Company: A Case Study
  Student: Inês dos Santos Martins
  Degree: Master
  Start: 04-AGO-2023
  Defence: 07-OUT-2024
  Completed on 19-OUT-2024
  Supervisors: José Pedro Coelho Rodrigues


• Process redesign for the deployment of UAM-based medical services in the Portuguese healthcare system
  Student: Eva Maria Pereira Morgado
  Degree: Master
  Start: 21-JUL-2023
  Defence: 07-OUT-2024
  Completed on 05-NOV-2024
  Supervisors: António Manuel Cabral Vieira Lobo
  Co-supervisors: Sérgio Pedro de Matos Duarte


• Enhancing Supply Chain Visibility through a Platform as a Service (PaaS) for Collaborative Information Sharing
  Student: Renato dos Santos Ascensão Ferreira
  Degree: Master
  Start: 28-JUL-2023
  Defence: 07-OUT-2024
  Completed on 05-NOV-2024
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Co-creating Living Labs for Sustainability Transitions
  Student: Giulianna Esther Meléndez Reyes
  Degree: Master
  Start: 22-AGO-2023
  Defence: 23-SET-2024
  Completed on 26-SET-2024
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• A Novel Framework to Service (Re)Design towards Circular Business Models: The Future Cobbler Case Study
  Student: Mariana Pereira da Costa
  Degree: Master
  Start: 18-SET-2023
  Defence: 19-JUL-2024
  Completed on 05-SET-2024
  Supervisors: António José Caetano Baptista


• Enhancing Variable Message Signs for Effective Traffic Management and Citizen Engagement: A User-Centric Approach
  Student: Paula Raquel Ferreira Lagoa
  Degree: Master
  Start: 21-JUL-2023
  Defence: 19-JUL-2024
  Completed on 02-SET-2024
  Supervisors: Marta Maria Campos Ferreira
  Co-supervisors: Maria Teresa Galvão Dias


• Creating a more inclusive Augmented Reality enabled touristic experience in outdoor contexts
  Student: Ana Rita da Silva Fernandes
  Degree: Master
  Start: 24-JUL-2023
  Defence: 19-JUL-2024
  Completed on 03-SET-2024
  Supervisors: Maria Teresa Galvão Dias
  Co-supervisors: António Fernando Vasconcelos Cunha Castro Coelho , Nina Costa


• Enterprise Architecture approach to IT landscape management in a global logistics company – a case study
  Student: Irina Morais Nóbrega Lopes
  Degree: Master
  Start: 11-AGO-2023
  Defence: 19-JUL-2024
  Completed on 06-AGO-2024
  Supervisors: Alcibiades Paulo Soares Guedes


• Transport Networks in more responsive and sustainable Supply Chains
  Student: Inês dos Santos Freitas Marques Moura
  Degree: Master
  Start: 21-JUL-2023
  Defence: 19-JUL-2024
  Completed on 29-AGO-2024
  Supervisors: Catarina Moreira Marques
  Co-supervisors: Jorge Manuel Pinho de Sousa


• Exploring Customer Experience in Interconnected Service Ecosystems: The relationship between EV adoption and Charging Infrastructures.
  Student: Susana Machado Estácio Marques
  Degree: Master
  Start: 27-JUL-2023
  Defence: 19-JUL-2024
  Completed on 05-SET-2024
  Supervisors: Maria Gabriela Beirão dos Santos


• Exploring how agile methodologies can be implemented in a context of geolocated departments
  Student: Rúben Tiago Vieira da Eira
  Degree: Master
  Start: 16-AGO-2023
  Defence: 18-JUL-2024
  Completed on 02-SET-2024
  Supervisors: Maria Gabriela Beirão dos Santos


• Leveraging Data for Business Consulting: An Innovative Digital Transformation Framework
  Student: Manuel Pedro Almeida Branquinho
  Degree: Master
  Start: 29-JUL-2023
  Defence: 18-JUL-2024
  Completed on 02-SET-2024
  Supervisors: Marta Maria Campos Ferreira


• Designing a service for the future of the truck platooning ecosystem
  Student: António Manuel Soares da Silva
  Degree: Master
  Start: 25-SET-2023
  Defence: 15-JUL-2024
  Completed on 06-AGO-2024
  Supervisors: Sérgio Pedro de Matos Duarte
  Co-supervisors: António Manuel Cabral Vieira Lobo , Jorge Daniel Grenha Luís Teixeira


• Towards in Agility in Research and Technology Organizations Case Study
  Student: Cristina da Silva Lopes
  Degree: Master
  Start: 02-AGO-2023
  Defence: 15-JUL-2024
  Completed on 02-SET-2024
  Supervisors: Américo Lopes de Azevedo


• Process optimization project in the area of transport planning and execution in a wood-based panel industry
  Student: Gonçalo da Silva Branco Vieira
  Degree: Master
  Start: 31-JUL-2023
  Defence: 15-JUL-2024
  Completed on 13-AGO-2024
  Supervisors: Thiago Sobral Marques da Silva


• Development of a Service Management Framework for IT Services
  Student: Camila Melro de Sá Garcia
  Degree: Master
  Start: 30-JUL-2023
  Defence: 15-JUL-2024
  Completed on 03-SET-2024
  Supervisors: Maria Gabriela Beirão dos Santos


• Gestão de um projeto de internacionalização do e-commerce de uma empresa
  Student: Ana Matilde Quintas Magalhães
  Degree: Master
  Start: 24-JUL-2023
  Defence: 15-JUL-2024
  Completed on 05-SET-2024
  Supervisors: Sara Sofia Baltazar Martins


• Who goes first? A roadmap for deploying truck platooning
  Student: Miguel Ferreira Gomes Centeio Jorge
  Degree: Master
  Start: 03-AGO-2023
  Defence: 15-JUL-2024
  Completed on 02-SET-2024
  Supervisors: Sérgio Pedro de Matos Duarte
  Co-supervisors: António Manuel Cabral Vieira Lobo


• Analysis of Agile Implementation in the Financial Sector
  Student: Gonçalo Tato Macias Ferreira
  Degree: Master
  Start: 21-JUL-2023
  Defence: 15-JUL-2024
  Completed on 03-SET-2024
  Supervisors: Abílio Carlos Pereira Pacheco


• Understanding the Challenges of Solo-entrepreneurship for Higher Education Institutions: An Exploratory Research
  Student: Yin Mingyang
  Degree: Master
  Start: 28-JUL-2023
  Defence: 15-JUL-2024
  Completed on 03-SET-2024
  Supervisors: Ana Isabel Perdigão Lopes Pereira Torres
  Co-supervisors: Maria Gabriela Beirão dos Santos


• Composition of founding teams in academic spin-offs across industries: effects on funding and full-time equivalent employment
  Student: Boris Borysiewicz
  Degree: Master
  Start: 08-SET-2023
  Defence: 27-JUN-2024
  Completed on 27-JUN-2024
  Supervisors: Bart Clarysse
  Co-supervisors: João Alberto Vieira Campos Pereira Claro


• Exploring the relationship between entrepreneurial resilience and reactiveness: uncovering moderating factors in the entrepreneurship context
  Student: Emile Marc C D'hondt
  Degree: Master
  Start: 12-SET-2023
  Defence: 27-JUN-2024
  Completed on 27-JUN-2024
  Supervisors: Laurence Rijssegem
  Co-supervisors: Abílio Carlos Pereira Pacheco , Jolien Roelandt


• The integration of sustainability in the value proposition of smart service systems
  Student: Thibault Stofferis
  Degree: Master
  Start: 12-SET-2023
  Defence: 26-JUN-2024
  Completed on 26-JUN-2025
  Supervisors: Bieke Henkens
  Co-supervisors: Jorge Daniel Grenha Luís Teixeira


• Does analytical information, embedded in transactional information, accelerate process efficiency?
  Student: Bernardo Filipe Almeida Ferraz
  Degree: Master
  Start: 05-SET-2022
  Defence: 10-OUT-2023
  Completed on 13-OUT-2023
  Supervisors: Alcibiades Paulo Soares Guedes


• Promoting Digitalisation in SMEs through Internships: Developing a Service Design Framework
  Student: Sofia Andreia Marques Silva
  Degree: Master
  Start: 19-SET-2022
  Defence: 10-OUT-2023
  Completed on 11-OUT-2023
  Supervisors: José Pedro Coelho Rodrigues
  Co-supervisors: Sara Lúcia Correia Neves


• Scrum Implementation within a startup environment: Assuming the role of Scrum Master at Oryon Solutions
  Student: Tomás Milhazes Craveiro
  Degree: Master
  Start: 26-AGO-2022
  Defence: 09-OUT-2023
  Completed on 06-NOV-2023
  Supervisors: António Ernesto da Silva Carvalho Brito


• Exploring the success factors and challenges companies face in the Open Innovation process
  Student: João Carlos Morgado Lopes
  Degree: Master
  Start: 29-SET-2022
  Defence: 09-OUT-2023
  Completed on 06-NOV-2023
  Supervisors: Maria Gabriela Beirão dos Santos


• Design of a method for International Information System implementation
  Student: Ana Rita Sousa Silva
  Degree: Master
  Start: 05-SET-2022
  Defence: 20-JUL-2023
  Completed on 08-AGO-2023
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Designing AI-Enabled Self-Service
  Student: Madalena Maria Mesquita Romano da Cunha
  Degree: Master
  Start: 10-SET-2022
  Defence: 20-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Service Design and UX/UI Evaluation of a Mobile Augmented Reality Game For Tourism Promotion
  Student: João Carlos Cardoso Coelho
  Degree: Master
  Start: 26-AGO-2022
  Defence: 20-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: Maria Teresa Galvão Dias


• People and (Ro)Bots: Trustworthy AI and Machine Learning Applications for Services Automation
  Student: Raquel Maria do Espírito Santo Faria
  Degree: Master
  Start: 04-SET-2022
  Defence: 20-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: Maria Gabriela Beirão dos Santos


• Application of CMMI Methodology and Lean Thinking in the Improvement of a Project Management Platform
  Student: Andre Bonela de Oliveira
  Degree: Master
  Start: 30-AGO-2022
  Defence: 20-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: Américo Lopes de Azevedo


• Perceptions and Attitudes towards Urban Air Mobility and Potential for Medical Applications
  Student: André Filipe Teixeira Silva
  Degree: Master
  Start: 30-AGO-2022
  Defence: 19-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: António Manuel Cabral Vieira Lobo
  Co-supervisors: Sérgio Pedro de Matos Duarte , Sandra Maria de Brito Monteiro de Melo


• A Method for KPI Selection and Dashboard Design applied in a Book Editor
  Student: Manuel Santana Rebelo
  Degree: Master
  Start: 02-SET-2022
  Defence: 19-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Tailoring Employee Engagement: A Persona-Based Approach
  Student: Alexandra Carvalho Correia
  Degree: Master
  Start: 29-AGO-2022
  Defence: 18-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Shaping the dome: understanding how leisure service ecosystems can support forest ecosystem services
  Student: Maria Inês Costa Lago
  Degree: Master
  Start: 05-SET-2022
  Defence: 18-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: Jorge Daniel Grenha Luís Teixeira
  Co-supervisors: Abílio Carlos Pereira Pacheco


• Improving Agile Project Management Processes in a Global Software Development Company
  Student: Ricardo Alexandre Pessoa Nunes
  Degree: Master
  Start: 05-SET-2022
  Defence: 18-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: José António Rodrigues Pereira de Faria


• Understanding citizen engagement with energy communities: a mental models approach
  Student: Ana Luísa da Silva Ferreira
  Degree: Master
  Start: 10-SET-2022
  Defence: 17-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: Lia Raquel Neto Martins Lima Patricio
  Co-supervisors: Jorge Daniel Grenha Luís Teixeira


• Improving Omnichannel Customer Experience in Book Retailing
  Student: Pedro Henrique Santos Oliveira
  Degree: Master
  Start: 27-AGO-2022
  Defence: 17-JUL-2023
  Completed on 14-AGO-2023
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Dynamic scheduling in round robin sports tournaments
  Student: Tom Wout A Vander Stichele
  Degree: Master
  Start: 26-JUL-2022
  Defence: 30-JUN-2023
  Completed on 30-JUN-2023
  Supervisors: Dries Goossens
  Co-supervisors: Jorge Manuel Pinho de Sousa


• How can social media legitimize circular business models?
  Student: Jinte Keymeulen
  Degree: Master
  Start: 27-JUL-2022
  Defence: 30-JUN-2023
  Completed on 30-JUN-2023
  Supervisors: Katrien Verleye
  Co-supervisors: Lia Raquel Neto Martins Lima Patricio


• Comparing a resource level and activity level control approach: modelling and simulating corrective actions for resource uncertainty
  Student: Jonas Verspeelt
  Degree: Master
  Start: 26-JUL-2022
  Defence: 28-JUN-2023
  Completed on 28-JUN-2023
  Supervisors: Mário Vanhoucke
  Co-supervisors: João Alberto Vieira Campos Pereira Claro


• Robustness versus stability measures in proactive scheduling for timetabling applications
  Student: Silke Lieve R Vergotte
  Degree: Master
  Start: 25-JUL-2022
  Defence: 27-JUN-2023
  Completed on 27-JUN-2023
  Supervisors: Broos Maenhout
  Co-supervisors: Jorge Manuel Pinho de Sousa


• Effects of housing privatization on labour market outcomes. Evidence from Russia
  Student: Arthur Robert Marleen Claeys
  Degree: Master
  Start: 26-JUL-2022
  Defence: 22-JUN-2023
  Completed on 22-JUN-2023
  Supervisors: Koen Schoors
  Co-supervisors: Maria Gabriela Beirão dos Santos


• Challenges of educating for Innovation and Entrepreneurship: the role of the Higher Education Institutions
  Student: Joana Raquel Miranda Pinto
  Degree: Master
  Start: 13-SET-2021
  Defence: 27-OUT-2022
  Completed on 16-NOV-2022
  Supervisors: Gil Manuel Magalhães de Andrade Gonçalves
  Co-supervisors: João Pedro Correia dos Reis


• The impact of management training on ERP consultancy services
  Student: Ricardo João Machado Soares
  Degree: Master
  Start: 11-SET-2021
  Defence: 27-OUT-2022
  Completed on 16-NOV-2022
  Supervisors: António Ernesto da Silva Carvalho Brito


• Designing out stigma in an online-based sexual health promotion programme
  Student: Diogo Renato Barreira Coutinho
  Degree: Master
  Start: 12-SET-2021
  Defence: 17-OUT-2022
  Completed on 14-NOV-2022
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Healthcare Services: Improving conventional surgical rooms through the adoption of a new service design.
  Student: Eduarda Pinto Pereira
  Degree: Master
  Start: 19-SET-2021
  Defence: 17-OUT-2022
  Completed on 16-NOV-2022
  Supervisors: Abílio Carlos Pereira Pacheco


• An Interaction Design approach for Usability Evaluation of Public Transport Services
  Student: Maria João Gama Junqueira
  Degree: Master
  Start: 19-SET-2021
  Defence: 14-OUT-2022
  Completed on 14-NOV-2022
  Supervisors: Thiago Sobral Marques da Silva
  Co-supervisors: Sérgio Pedro de Matos Duarte


• The Automation on controls in Banking Services
  Student: Rui Diogo Barreira de Azevedo
  Degree: Master
  Start: 11-SET-2021
  Defence: 14-OUT-2022
  Completed on 14-NOV-2022
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Improving Service Quality in an IT service provider
  Student: Átila de Souza Amorim
  Degree: Master
  Start: 17-SET-2021
  Defence: 13-OUT-2022
  Completed on 14-NOV-2022
  Supervisors: Maria Gabriela Beirão dos Santos


• How the COVID-19 changed the urban mobility ecosystem: A perspective for new hybrid services
  Student: Jessica Dias Carneiro Leão
  Degree: Master
  Start: 20-SET-2021
  Defence: 22-JUL-2022
  Completed on 11-AGO-2022
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• FFactors Influencing the Adoption of Depression Chatbot Applications: Analysis Based On the 4 Gaps Model of Quality of Services
  Student: William Tostes Lobo
  Degree: Master
  Start: 11-SET-2021
  Defence: 22-JUL-2022
  Completed on 01-AGO-2022
  Supervisors: José Pedro Coelho Rodrigues


• Service Design for Information Management
  Student: Gonçalo Ornelas Soares
  Degree: Master
  Start: 19-SET-2021
  Defence: 22-JUL-2022
  Completed on 29-AGO-2022
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Community Services on STEAM Education and Sustainable Development
  Student: Marta Alexandra Ribeiro de Faria
  Degree: Master
  Start: 10-SET-2021
  Defence: 22-JUL-2022
  Completed on 07-SET-2022
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• Designing a Customer Application for Consulting Services through Service Design
  Student: David Tomé Grande
  Degree: Master
  Start: 11-SET-2021
  Defence: 22-JUL-2022
  Completed on 01-AGO-2022
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Evaluation of Acceptance Indicators for Automated Vehicles in Portugal
  Student: Lucas Rodrigues Rhoden
  Degree: Master
  Start: 12-SET-2021
  Defence: 21-JUL-2022
  Completed on 26-JUL-2022
  Supervisors: António Manuel Cabral Vieira Lobo
  Co-supervisors: Sérgio Pedro de Matos Duarte


• Uma Abordagem de Engenharia de Serviços para melhorar o Serviço de Alimentação Hospitalar
  Student: Matilde Santiago Polónia Mendes de Almeida
  Degree: Master
  Start: 12-SET-2021
  Defence: 21-JUL-2022
  Completed on 26-JUL-2022
  Supervisors: Mário Filipe Amorim Faria de Oliveira Lopes


• Lean Start-Up: Improving a Minimum Viable Product (MVP) with Service Design Tools
  Student: Angelina Isabel da Silva Pereira
  Degree: Master
  Start: 12-SET-2021
  Defence: 21-JUL-2022
  Completed on 01-AGO-2022
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Improving Data Visualization Reports for a Financial Services Company
  Student: Rafael Martins Nogueira
  Degree: Master
  Start: 17-SET-2021
  Defence: 21-JUL-2022
  Completed on 01-AGO-2022
  Supervisors: Jorge Manuel Pinho de Sousa


• Change Management in Fresh Food Retail: Challenges and Opportunities
  Student: Daniela Filipa Mota Bessa Moreira
  Degree: Master
  Start: 13-SET-2021
  Defence: 21-JUL-2022
  Completed on 26-JUL-2022
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Service Design Aplicado à Implementação da Visibilidade de Uma Supply Chain
  Student: Gustavo Simões Duarte de Camões e Semelhe
  Degree: Master
  Start: 20-SET-2021
  Defence: 19-JUL-2022
  Completed on 11-AGO-2022
  Supervisors: Alcibiades Paulo Soares Guedes


• Process Definition for EDI Onboarding of Suppliers Within the Automotive Industry
  Student: Bruno Silveira e Silva
  Degree: Master
  Start: 21-SET-2021
  Defence: 19-JUL-2022
  Completed on 26-JUL-2022
  Supervisors: Alcibiades Paulo Soares Guedes


• Individual Choices on Safe, Secure, and Comfortable Routes: A Multi-Criteria Analysis and Classification Approach
  Student: Liz Lopes Almeida Gomes
  Degree: Master
  Start: 10-SET-2021
  Defence: 18-JUL-2022
  Completed on 01-AGO-2022
  Supervisors: Marta Maria Campos Ferreira
  Co-supervisors: Maria Teresa Galvão Dias


• Drivers of Customers’ Adoption and Use in Digital Health Services: An Exploratory Study
  Student: Frederica Duarte Oliveira
  Degree: Master
  Start: 14-SET-2021
  Defence: 18-JUL-2022
  Completed on 23-SET-2022
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Reengineering Processes in a Network Operation Center using Service Design
  Student: Marcos José Felix da Costa Filho
  Degree: Master
  Start: 11-SET-2021
  Defence: 18-JUL-2022
  Completed on 01-AGO-2022
  Supervisors: Vera Lucia Miguéis Oliveira e Silva
  Co-supervisors: Jorge Daniel Grenha Luís Teixeira


• Improving the Business Automation offer of a technology consulting company in Portugal
  Student: Luís Carlos Moreira Fernandes
  Degree: Master
  Start: 07-SET-2020
  Defence: 14-OUT-2021
  Completed on 25-OUT-2021
  Supervisors: Gil Manuel Magalhães de Andrade Gonçalves


• Service Design of Photovoltaic Solar Energy Storage Systems
  Student: Ana Catarina Barros Correia
  Degree: Master
  Start: 03-SET-2020
  Defence: 14-OUT-2021
  Completed on 12-NOV-2021
  Supervisors: Américo Lopes de Azevedo


• Crowdscape (crowdfunding the forest landscape): Drivers of the population's willingness to influence the management of abandoned private forested lands
  Student: Sandra Maria Carvalho Vicente do Bernardo
  Degree: Master
  Start: 10-SET-2020
  Defence: 14-OUT-2021
  Completed on 12-NOV-2021
  Co-supervisors: Jorge Daniel Grenha Luís Teixeira


• Validação de requisitos de um Sistema de Apoio à Decisão para gestão intermodal de transportes públicos
  Student: João Manuel Bastos Mota
  Degree: Master
  Start: 31-AGO-2020
  Defence: 13-OUT-2021
  Completed on 11-NOV-2021
  Supervisors: Tânia Daniela Lopes da Rocha Fontes
  Co-supervisors: Thiago Sobral Marques da Silva


• Application of Service Design for Business Intelligence consulting services
  Student: Pedro Manuel Almeida Roseira
  Degree: Master
  Start: 14-SET-2020
  Defence: 13-OUT-2021
  Completed on 26-JAN-2022
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Analysis and Improvement of Quality Processes Inside the Betting Industry
  Student: Daniela Duarte Falcão Dias Ferraz Alves
  Degree: Master
  Start: 26-AGO-2020
  Defence: 12-OUT-2021
  Completed on 11-NOV-2021
  Supervisors: António Ernesto da Silva Carvalho Brito


• Improving a GDPR project management process through lean thinking
  Student: Joana Margarida Faria Camacho
  Degree: Master
  Start: 26-JAN-2021
  Defence: 12-OUT-2021
  Completed on 17-NOV-2021
  Supervisors: António Ernesto da Silva Carvalho Brito


• Redesigning a Service Desk with a Service Design approach
  Student: Mariana Grijó Poças Ribeiro da Silva
  Degree: Master
  Start: 26-AGO-2020
  Defence: 23-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Análise e Melhoria do Processo de Distribuição do Circuito do Medicamento na Farmácia Hospitalar
  Student: Ana Rita Almeida Rodrigues
  Degree: Master
  Start: 21-OUT-2020
  Defence: 23-JUL-2021
  Completed on 09-AGO-2021
  Supervisors: Mário Filipe Amorim Faria de Oliveira Lopes


• Understanding the customer experience and designing new services for after-sales service in food retailing
  Student: Diana Sofia Silva Marinho
  Degree: Master
  Start: 26-AGO-2020
  Defence: 23-JUL-2021
  Completed on 02-AGO-2021
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Design a New Hybrid Work Model for IT Companies in a Post-Pandemic World.
  Student: Maria Miguel Lopes Viseu de Carvalho
  Degree: Master
  Start: 13-SET-2020
  Defence: 23-JUL-2021
  Completed on 02-AGO-2021
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Process Management and Improvement in a Tech Startup
  Student: Maria Laura Cardoso Pinto Ferreira da Silva
  Degree: Master
  Start: 31-AGO-2020
  Defence: 23-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: José António Rodrigues Pereira de Faria


• Science and Technology Innovation Commercialization: Success Factors and Challenges for Entrepreneurship University
  Student: Eleonora Fátima da Silva
  Degree: Master
  Start: 22-SET-2020
  Defence: 21-JUL-2021
  Completed on 09-AGO-2021
  Supervisors: Maria Gabriela Beirão dos Santos


• Managing the uncertainty: How higher-education organizations will adopt a blended learning after COVID 19
  Student: Júlia Pereira de Melo
  Degree: Master
  Start: 26-AGO-2020
  Defence: 21-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Maria Gabriela Beirão dos Santos


• Collaborative Upstream Supply Chain Service Design: the case of the Portuguese leading food retailer
  Student: Ana Carolina Lima Soares Pinto
  Degree: Master
  Start: 29-AGO-2020
  Defence: 20-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Alcibiades Paulo Soares Guedes


• Definição de uma estratégia de serviço para uma empresa de manufatura centrada em produto
  Student: Eduardo Magalhães de Azevedo Moreira
  Degree: Master
  Start: 13-SET-2020
  Defence: 20-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Alcibiades Paulo Soares Guedes


• Development of a new model for the design of Artificial Intelligence as a Service solutions
  Student: Fábio Manuel Monteiro Seixas
  Degree: Master
  Start: 26-AGO-2020
  Defence: 20-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Facility Operations Management and Maintenance based on BIM models
  Student: João Carlos de Sousa Barquinha
  Degree: Master
  Start: 07-SET-2020
  Defence: 20-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Alcibiades Paulo Soares Guedes


• Idea and Project Portfolio Management for Innovation in a SaaS Company
  Student: Margarida Dias Vasques
  Degree: Master
  Start: 29-AGO-2020
  Defence: 20-JUL-2021
  Completed on 09-AGO-2021
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Developing new Knowledge Management processes for SaaS organisations
  Student: Diogo André da Silva Sousa
  Degree: Master
  Start: 27-AGO-2020
  Defence: 20-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• A framework to support the creation of a Business Intelligence tool- application in an industrial context
  Student: Filipa Abrunhosa de Carvalho e Almeida Prisco
  Degree: Master
  Start: 31-AGO-2020
  Defence: 19-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Jorge Manuel Pinho de Sousa


• Service Design-for-X: a framework to evaluate sustainability performance of services.
  Student: Marcelo Macedo Sousa
  Degree: Master
  Start: 28-AGO-2020
  Defence: 19-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: Vera Lucia Miguéis Oliveira e Silva


• Application of Lean methodologies in Information Security processes improvement
  Student: Francisco Ribeiro Pereira da Silva
  Degree: Master
  Start: 31-AGO-2020
  Defence: 19-JUL-2021
  Completed on 30-JUL-2021
  Supervisors: António Ernesto da Silva Carvalho Brito


• Application of Service Design in the Re-design of a Time Management System
  Student: Thaís Paula Neto de Oliveira
  Degree: Master
  Start: 23-AGO-2019
  Defence: 16-OUT-2020
  Completed on 06-NOV-2020
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Service Design for Data Lineage in Financial Services
  Student: Mafalda Sofia de Almeida Gomes
  Degree: Master
  Start: 23-AGO-2019
  Defence: 16-OUT-2020
  Completed on 06-NOV-2020
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Developing software as a medical device with an Agile methodology
  Student: João Miguel Amaro dos Santos Martin Afonso
  Degree: Master
  Start: 26-AGO-2019
  Defence: 14-OUT-2020
  Completed on 06-NOV-2020
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Understanding the factors and features of a tourist-oriented mobile ticketing solution
  Student: Manuel Antunes de Oliveira
  Degree: Master
  Start: 26-AGO-2019
  Defence: 14-OUT-2020
  Completed on 04-NOV-2020
  Supervisors: Maria Teresa Galvão Dias
  Co-supervisors: Marta Maria Campos Ferreira


• Analysis and Improvement of Software Development and Project Management Processes
  Student: Manuel Rui de Resende Franco Fernandes
  Degree: Master
  Start: 30-AGO-2019
  Defence: 24-JUL-2020
  Completed on 31-JUL-2020
  Supervisors: Américo Lopes de Azevedo


• Defining a service design strategy: A practical application in a technology company aiming to grow faster than the market
  Student: Beatriz Sousa Rodrigues
  Degree: Master
  Start: 02-SET-2019
  Defence: 24-JUL-2020
  Completed on 07-SET-2020
  Supervisors: Alcibiades Paulo Soares Guedes


• Exploring the Application of Service Design Methodologies in the Design of an Innovation Management System
  Student: Filipa Marques de Aguiar Lopes Pinto
  Degree: Master
  Start: 23-AGO-2019
  Defence: 24-JUL-2020
  Completed on 31-AGO-2020
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Process redesign as a key strategy for service innovation: a case in a consulting company
  Student: Érica Melo Araújo
  Degree: Master
  Start: 26-AGO-2019
  Defence: 24-JUL-2020
  Completed on 04-AGO-2020
  Supervisors: Américo Lopes de Azevedo


• Reengenharia do processo de vendas online de uma empresa de peças aftermarket de automóveis
  Student: Eduardo Rezende Pires
  Degree: Master
  Start: 23-AGO-2019
  Defence: 24-JUL-2020
  Completed on 05-AGO-2020
  Supervisors: Alcibiades Paulo Soares Guedes


• Service Design for new research support services in academic libraries
  Student: Palmira Rosa Carvalho Vieira Fernandes Seixas
  Degree: Master
  Start: 02-SET-2019
  Defence: 24-JUL-2020
  Completed on 03-AGO-2020
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Smart Education? Understanding the impact of the COVID-19 pandemic in higher education institutions
  Student: Gabriella Rodrigues de Oliveira
  Degree: Master
  Start: 23-AGO-2019
  Defence: 24-JUL-2020
  Completed on 05-AGO-2020
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Designing a ServiceDesk for the Healthcare Market applying ITIL 4 Fundamentals
  Student: André Filipe Morais Dias
  Degree: Master
  Start: 24-AGO-2019
  Defence: 24-JUL-2020
  Completed on 31-JUL-2020
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Understanding and improving MOMS value creation
  Student: Pablo Andrés Cisneros Garzón
  Degree: Master
  Start: 25-AGO-2019
  Defence: 24-JUL-2020
  Completed on 05-AGO-2020
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Online educational service solution on Ecotourism Context – Oakland service
  Student: Eduardo Fialho Costa
  Degree: Master
  Start: 25-AGO-2019
  Defence: 23-JUL-2020
  Completed on 05-AGO-2020
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• Developing Countries and ERP Implementations - Going Agile with Service Design
  Student: Miguel Marinho Mendes
  Degree: Master
  Start: 26-AGO-2019
  Defence: 23-JUL-2020
  Completed on 04-AGO-2020
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Análise e Melhoria de Processos de Gestão de Equipas de Software
  Student: Philippe Ribeiro Crétu
  Degree: Master
  Start: 28-AGO-2019
  Defence: 23-JUL-2020
  Completed on 31-JUL-2020
  Supervisors: Mário Filipe Amorim Faria de Oliveira Lopes


• Redesigning Digital Public Services: a proposal to bring them closer to Young Citizens
  Student: Vasco Pacheco Costa Alves
  Degree: Master
  Start: 04-SET-2019
  Defence: 23-JUL-2020
  Completed on 31-JUL-2020
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Innovative academic library services emerged from a design thinking approach
  Student: Laís do Nascimento Gomes
  Degree: Master
  Start: 25-AGO-2019
  Defence: 22-JUL-2020
  Completed on 05-AGO-2020
  Supervisors: Isabel Maria Noronha de Resende Horta e Costa


• An Exploratory Research: A Proposal of Critical Indications by Benchmarking for Digital Law Library
  Student: Milad Jajarmizadeh
  Degree: Master
  Start: 24-AGO-2019
  Defence: 22-JUL-2020
  Completed on 05-AGO-2020
  Supervisors: Isabel Maria Noronha de Resende Horta e Costa


• Laundry’s Process Optimization: A Case Study in a Five Star Hotel
  Student: Helena Depiné
  Degree: Master
  Start: 23-AGO-2019
  Defence: 21-JUL-2020
  Completed on 05-AGO-2020
  Supervisors: Alcibiades Paulo Soares Guedes


• Otimização da utilização de recursos através da metodologia Lean na área de tinturaria e acabamento numa empresa têxtil
  Student: Inês Isabel Carvalho Garcia Pinto Pereira
  Degree: Master
  Start: 27-AGO-2019
  Defence: 21-JUL-2020
  Completed on 03-AGO-2020
  Supervisors: Alcibiades Paulo Soares Guedes


• Product management – Analysis and improvement of business processes
  Student: Francisco Guilherme de Magalhães Peres Pinto Leite
  Degree: Master
  Start: 26-AGO-2019
  Defence: 20-JUL-2020
  Completed on 31-JUL-2020
  Supervisors: José António Rodrigues Pereira de Faria


• Understanding customer churn factors of mobile ticketing services
  Student: Catarina Sofia Silva Ferreira
  Degree: Master
  Start: 29-AGO-2019
  Defence: 20-JUL-2020
  Completed on 31-JUL-2020
  Supervisors: Maria Teresa Galvão Dias
  Co-supervisors: Marta Maria Campos Ferreira


• Layout design and line balancing: a case study
  Student: Paulo Jorge Martins Rodrigues Pona
  Degree: Master
  Start: 31-AGO-2019
  Defence: 16-JUL-2020
  Completed on 22-JUL-2020
  Supervisors: Jorge Manuel Pinho de Sousa


• Optimisation Analysis of an Electric Vehicle Mobile Charging Service with Demand Uncertainty
  Student: José Maria Cardoso Perez
  Degree: Master
  Start: 08-OUT-2018
  Defence: 11-OUT-2019
  Completed on 07-JAN-2020
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Electric Mobility Services for Commercial Buildings
  Student: Bárbara Ramos Sobreiro
  Degree: Master
  Start: 30-AGO-2018
  Defence: 10-OUT-2019
  Completed on 11-NOV-2019
  Supervisors: Lia Raquel Neto Martins Lima Patricio
  Co-supervisors: David Emanuel da Silva Rua


• Study of customer experience of sustainable mobility services with electric bicycles - the case of the U-Bike project
  Student: Tiago Pamplona Paolelli
  Degree: Master
  Start: 03-SET-2018
  Defence: 10-OUT-2019
  Completed on 22-OUT-2019
  Supervisors: Jorge Daniel Grenha Luís Teixeira
  Co-supervisors: Jorge Sierra Pérez


• Using Service Design to Foster Consumer Bargaining Power and Decentralised Supply Chain Operations Through a Blockchain-Based Marketplace
  Student: Luís Filipe Silva Amaral
  Degree: Master
  Start: 02-SET-2018
  Defence: 09-OUT-2019
  Completed on 16-OUT-2019
  Supervisors: Mário Filipe Amorim Faria de Oliveira Lopes
  Co-supervisors: Luís Gonçalo Rodrigues Reis Figueira


• Análise e Melhoria do Processo de Planeamento de Produção
  Student: Nuno Manuel Loureiro Busse Ribeiro da Fonseca
  Degree: Master
  Start: 03-SET-2018
  Defence: 19-JUL-2019
  Completed on 14-SET-2019
  Supervisors: Alcibiades Paulo Soares Guedes


• Processo de Dimensionamento e Monitorização de Níveis de Stock de Semi-Acabados
  Student: Francisca Andrade de Carvalho
  Degree: Master
  Start: 17-SET-2018
  Defence: 19-JUL-2019
  Completed on 07-SET-2019
  Supervisors: Alcibiades Paulo Soares Guedes


• Melhoria da Gestão e Controlo de Stocks: caso real numa indústria de revestimentos
  Student: António Miguel Lamim de Jesus
  Degree: Master
  Start: 26-AGO-2018
  Defence: 19-JUL-2019
  Completed on 12-OUT-2019
  Supervisors: Alcibiades Paulo Soares Guedes


• Analysis and Improvement of Account Management Processes
  Student: Maria Miguel Pimenta de Almeida Ferreira
  Degree: Master
  Start: 30-AGO-2018
  Defence: 17-JUL-2019
  Completed on 07-SET-2019
  Supervisors: Américo Lopes de Azevedo


• Order Preparation Processes for an Online Retail Store
  Student: Mariana Coimbra Azeiteiro
  Degree: Master
  Start: 24-AGO-2018
  Defence: 17-JUL-2019
  Completed on 12-OUT-2019
  Supervisors: Américo Lopes de Azevedo


• New Continuous Improvement System in Real-Time for a SaaS Product
  Student: Rafael Sebastião Ribeiro Piloto
  Degree: Master
  Start: 24-AGO-2018
  Defence: 17-JUL-2019
  Completed on 24-SET-2019
  Supervisors: Américo Lopes de Azevedo


• Introduzindo o desenho de serviços no desenvolvimento de novos serviços desportivos
  Student: Sara Cardoso Coelho Taveira da Costa
  Degree: Master
  Start: 24-AGO-2018
  Defence: 12-JUL-2019
  Completed on 12-OUT-2019
  Supervisors: Jorge Daniel Grenha Luís Teixeira
  Co-supervisors: Abílio Carlos Pereira Pacheco


• The SDCS method: a new service design method for companies undergoing a servitisation process
  Student: Laís Said Souza Lima
  Degree: Master
  Start: 24-AGO-2018
  Defence: 12-JUL-2019
  Completed on 14-SET-2019
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• The Quality Assurance for Agile Method: A New Quality Assurance Method for Agile Software Development
  Student: Yuri Caroline Calheiros Curty
  Degree: Master
  Start: 26-AGO-2018
  Defence: 10-JUL-2019
  Completed on 12-OUT-2019
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Assessing destination estimation algorithm using mobile ticketing data
  Student: Inês Lopes Dias
  Degree: Master
  Start: 03-SET-2018
  Defence: 10-JUL-2019
  Completed on 12-OUT-2019
  Supervisors: Maria Teresa Galvão Dias
  Co-supervisors: Marta Maria Campos Ferreira


• Desenho de um modelo de implementação de um sistema de gestão de transportes
  Student: Carolina Silva Sá Couto
  Degree: Master
  Start: 03-SET-2018
  Defence: 10-JUL-2019
  Completed on 12-OUT-2019
  Supervisors: Jorge Manuel Pinho de Sousa


• The Impact of Communication and Leadership in the Optimisation of Service Processes
  Student: Teresa Teles de Almeida
  Degree: Master
  Start: 24-AGO-2018
  Defence: 10-JUL-2019
  Completed on 07-SET-2019
  Supervisors: Maria Gabriela Beirão dos Santos


• Otimização da Eficiência Operacional: Modelo de Agendamento e Planeamento de Receção de Mercadorias
  Student: Daniela Patrícia Pires da Costa Marcelo
  Degree: Master
  Start: 24-AGO-2018
  Defence: 10-JUL-2019
  Completed on 24-SET-2019
  Supervisors: Maria Gabriela Beirão dos Santos


• Understanding and Mapping the Retailing Employee Experience:  A Qualitative Study
  Student: Benedita de Castro Girão Sanches de Sá
  Degree: Master
  Start: 31-AGO-2018
  Defence: 09-JUL-2019
  Completed on 14-SET-2019
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Understanding Service Innovation Approaches: Design Thinking and Service Design - An Exploratory Study
  Student: Cátia Sofia Costa Miranda
  Degree: Master
  Start: 03-SET-2018
  Defence: 09-JUL-2019
  Completed on 12-OUT-2019
  Supervisors: Lia Raquel Neto Martins Lima Patricio
  Co-supervisors: Ana Isabel Perdigão Lopes Pereira Torres


• Modelação e proposta de otimização dos processos da Base Operacional de uma companhia aérea
  Student: Maria João Barbosa Mesquita Guimarães
  Degree: Master
  Start: 23-AGO-2017
  Defence: 12-OUT-2018
  Completed on 12-OUT-2018
  Supervisors: Alcibiades Paulo Soares Guedes


• Definição do mapa interno de processos na área de planeamento, investigação e desenvolvimento de uma empresa municipal
  Student: Sabrina Lopes Fernandes
  Degree: Master
  Start: 31-AGO-2017
  Defence: 12-OUT-2018
  Completed on 12-OUT-2018
  Supervisors: Américo Lopes de Azevedo


• Improving supplier relationship management with supplier portals in the automotive industry
  Student: Marisa Sofia Gonçalves Salgado
  Degree: Master
  Start: 26-AGO-2017
  Defence: 12-OUT-2018
  Completed on 12-OUT-2018
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Vehicle routing problem with time windows in the distribution of steel products
  Student: José Guilherme de Matos Sousa
  Degree: Master
  Start: 30-AGO-2017
  Defence: 12-OUT-2018
  Completed on 12-OUT-2018
  Supervisors: João Alberto Vieira Campos Pereira Claro


• O Impacto da Automatização e Inteligência Artificial nos Serviços Partilhados
  Student: João Francisco de Magalhães e Silva
  Degree: Master
  Start: 25-AGO-2017
  Defence: 11-OUT-2018
  Completed on 11-OUT-2018
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Product-Service Systems in production and maintenance planning
  Student: Elder Alexandre de Sousa Hernández
  Degree: Master
  Start: 24-AGO-2017
  Defence: 10-OUT-2018
  Completed on 10-OUT-2018
  Supervisors: Jorge Manuel Pinho de Sousa
  Co-supervisors: Samuel de Oliveira Moniz


• Design of a software system for processes improvement in a technology start-up
  Student: Joana Raquel da Silva Rodrigues
  Degree: Master
  Start: 30-AGO-2017
  Defence: 10-OUT-2018
  Completed on 10-OUT-2018
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Escalamento de Inspetores de Aviação Civil no Brasil: Formalização do Problema e Metodologia de Resolução
  Student: Marco Antonio Diniz Silva
  Degree: Master
  Start: 25-AGO-2017
  Defence: 10-OUT-2018
  Completed on 10-OUT-2018
  Supervisors: Jorge Rui Guimarães Freire de Sousa
  Co-supervisors: Jorge Manuel Pinho de Sousa


• Qualitative evaluation of a self-management system for shift workers working in healthcare
  Student: Cristiana Filipa Ribeiro Braga
  Degree: Master
  Start: 27-AGO-2017
  Defence: 09-OUT-2018
  Completed on 09-OUT-2018
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Understanding Service Design Approaches in Technology Start-ups
  Student: Joana Raquel Monteiro Azevedo
  Degree: Master
  Start: 26-AGO-2017
  Defence: 09-OUT-2018
  Completed on 09-OUT-2018
  Supervisors: Lia Raquel Neto Martins Lima Patricio
  Co-supervisors: Ana Kustrak Korper


• Gym Retention Strategies - Study of Habit Formation
  Student: Mafalda Filipa Baptista de Oliveira
  Degree: Master
  Start: 28-AGO-2017
  Defence: 19-JUL-2018
  Completed on 19-JUL-2018
  Supervisors: Maria Gabriela Beirão dos Santos


• Usability Evaluation Methodology for Public Transport Mobile Ticketing Solutions
  Student: Daniel Meireles de Amorim
  Degree: Master
  Start: 23-AGO-2017
  Defence: 19-JUL-2018
  Completed on 19-JUL-2018
  Supervisors: Maria Teresa Galvão Dias
  Co-supervisors: Marta Maria Campos Ferreira


• Analysis and optimization of RHV maintenance circuits
  Student: Anthony Cleto Teixeira
  Degree: Master
  Start: 26-AGO-2017
  Defence: 19-JUL-2018
  Completed on 19-JUL-2018
  Supervisors: Carlos Alberto Bragança de Oliveira


• Padronização de testes de software e avaliação das equipas de desenvolvimento
  Student: Cristiana Pacheco Oliveira
  Degree: Master
  Start: 12-SET-2017
  Defence: 19-JUL-2018
  Completed on 19-JUL-2018
  Supervisors: Jorge Manuel Pinho de Sousa


• Implementação de um sistema de CRM para otimização de processos internos
  Student: Joana Flores Reis
  Degree: Master
  Start: 24-AGO-2017
  Defence: 19-JUL-2018
  Completed on 19-JUL-2018
  Supervisors: Carlos Alberto Bragança de Oliveira


• Artificial Intelligence: An Exploratory Study about the Impact on Service
  Student: Pedro Manuel Marques Ferreira
  Degree: Master
  Start: 24-AGO-2017
  Defence: 19-JUL-2018
  Completed on 19-JUL-2018
  Supervisors: Jorge Daniel Grenha Luís Teixeira
  Co-supervisors: Luís Filipe Pinto de Almeida Teixeira


• Setting Price and Discount Policy
  Student: Milena Lateva
  Degree: Master
  Start: 24-AGO-2017
  Defence: 19-JUL-2018
  Completed on 19-JUL-2018
  Supervisors: Maria Gabriela Beirão dos Santos


• Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise
  Student: Daniela Almeida Varandas
  Degree: Master
  Start: 30-AGO-2017
  Defence: 19-JUL-2018
  Completed on 19-JUL-2018
  Supervisors: Jorge Manuel Pinho de Sousa


• Freight forward activity optimization through a TMS strategy review
  Student: Assane Jamú Sidi
  Degree: Master
  Start: 04-SET-2017
  Defence: 17-JUL-2018
  Completed on 17-JUL-2018
  Supervisors: Alcibiades Paulo Soares Guedes


• Sistema de informação para troca de certificados de calibração digitais
  Student: Ana Margarida Rocha Cardoso
  Degree: Master
  Start: 29-AGO-2017
  Defence: 17-JUL-2018
  Completed on 17-JUL-2018
  Supervisors: Carlos Alberto Bragança de Oliveira


• Development of a model for Business Process Reengineering: A practical application in a Corporate Center of a Logistics Company
  Student: Ricardo Manuel Monteiro Moço
  Degree: Master
  Start: 28-AGO-2017
  Defence: 17-JUL-2018
  Completed on 17-JUL-2018
  Supervisors: Alcibiades Paulo Soares Guedes


• Análise e otimização do fluxo de informação dos Ecocentros, no Município do Porto
  Student: Beatriz Mendonça Guerreiro
  Degree: Master
  Start: 26-AGO-2017
  Defence: 17-JUL-2018
  Completed on 17-JUL-2018
  Supervisors: Américo Lopes de Azevedo


• Designing a New Service for an Online Platform in a Luxury Fashion Ecosystem
  Student: Maria Leonor Proença Sousa Guedes
  Degree: Master
  Start: 29-AGO-2017
  Defence: 17-JUL-2018
  Completed on 17-JUL-2018
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Understanding the Customer Experience in Healthcare for Pressure Ulcers
  Student: Ana Catarina Monteiro Azevedo
  Degree: Master
  Start: 26-AGO-2017
  Defence: 17-JUL-2018
  Completed on 17-JUL-2018
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Estudo e melhoria de um serviço de e-commerce do retalho alimentar
  Student: Rui Pedro Rios Carneiro
  Degree: Master
  Start: 05-SET-2016
  Defence: 06-OUT-2017
  Completed on 06-OUT-2017
  Supervisors: Maria Gabriela Beirão dos Santos


• Inovação em Serviços de Tecnologias e Sistemas de Informação
  Student: Nuno José Morais Felício
  Degree: Master
  Start: 25-AGO-2016
  Defence: 06-OUT-2017
  Completed on 06-OUT-2017
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Perceived value of buying tourism services through an Online Travel Agency
  Student: Flávio Adriano Pires Fernandes
  Degree: Master
  Start: 31-AGO-2016
  Defence: 06-OUT-2017
  Completed on 06-OUT-2017
  Supervisors: Maria Gabriela Beirão dos Santos


• Assortment Review for Ecommerce Business
  Student: Tiago André Lopes Pimentel
  Degree: Master
  Start: 28-SET-2016
  Defence: 03-OUT-2017
  Completed on 03-OUT-2017
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Understanding the customer experience with home comfort and energy services
  Student: Vânia Patrícia da Costa Mota
  Degree: Master
  Start: 01-SET-2016
  Defence: 03-OUT-2017
  Completed on 03-OUT-2017
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Combater a solidão através de serviços de base tecnológica: um estudo exploratório no contexto português
  Student: Joana Severina Correia Saldanha de Oliveira
  Degree: Master
  Start: 31-AGO-2016
  Defence: 03-OUT-2017
  Completed on 03-OUT-2017
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Evaluation of a Portuguese computerized cancer registry – a qualitative research
  Student: Cátia Andreia Santos Pereira Augusto
  Degree: Master
  Start: 01-SET-2016
  Defence: 03-OUT-2017
  Completed on 03-OUT-2017
  Supervisors: António Ernesto da Silva Carvalho Brito


• Redesigning the ophthalmology service in the diabetic retinopathy screening program
  Student: Nuno Alexandre da Rosa Pinto
  Degree: Master
  Start: 23-AGO-2016
  Defence: 03-OUT-2017
  Completed on 03-OUT-2017
  Supervisors: José Pedro Coelho Rodrigues
  Co-supervisors: Catarina Isabel Marques Maia


• Modelo de apoio à decisão de investimento em campanhas de marketing
  Student: Filipe Miguel Queiroz Pedrosa
  Degree: Master
  Start: 29-AGO-2016
  Defence: 21-JUL-2017
  Completed on 21-JUL-2017
  Supervisors: Jorge Manuel Pinho de Sousa


• Enterprise Architecture as a service-oriented model to sustainably support IT Management
  Student: Miguel Lemos Machado Vilaça Fernandes
  Degree: Master
  Start: 25-AGO-2016
  Defence: 21-JUL-2017
  Completed on 21-JUL-2017
  Supervisors: António Ernesto da Silva Carvalho Brito


• Development and Implementation of a Product Management Methodology in a Supply Chain Management Startup
  Student: João Lourenço França Cabral Machado
  Degree: Master
  Start: 03-SET-2016
  Defence: 21-JUL-2017
  Completed on 21-JUL-2017
  Supervisors: João Alberto Vieira Campos Pereira Claro


• LAURIUS - Desenvolvimento de uma estrutura de dados sobre o comportamento macro dos clientes portadores de um programa de fidelização
  Student: Laura Isabel Serrão Ferreira
  Degree: Master
  Start: 23-AGO-2016
  Defence: 21-JUL-2017
  Completed on 21-JUL-2017
  Supervisors: Maria Teresa Galvão Dias


• Desenho de um serviço móvel no contexto do setor agropecuário
  Student: Mariana Brochado Costa
  Degree: Master
  Start: 23-AGO-2016
  Defence: 21-JUL-2017
  Completed on 21-JUL-2017
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• Methodology to improve processes in fashion e-tail business: design and implementation
  Student: Magda da Silva Ferreira
  Degree: Master
  Start: 24-AGO-2016
  Defence: 21-JUL-2017
  Completed on 21-JUL-2017
  Supervisors: Américo Lopes de Azevedo


• Product-Service Systems in the Construction Industry: An Exploratory Case Study in the Portuguese Context
  Student: Francisco de Oliveira Santos
  Degree: Master
  Start: 29-AGO-2016
  Defence: 20-JUL-2017
  Completed on 20-JUL-2017
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• Digital business transformation in transport and logistics companies: a global freight forwarder case study
  Student: Bruno José de Sampaio Picão
  Degree: Master
  Start: 01-SET-2016
  Defence: 20-JUL-2017
  Completed on 20-JUL-2017
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• Service Design aplicado à Gestão da Formação Profissional
  Student: Débora Soraia Oliveira Lima
  Degree: Master
  Start: 23-AGO-2016
  Defence: 20-JUL-2017
  Completed on 20-JUL-2017
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• New services in post-industrial cities. Understanding dimensions of service quality for non-profit organizations. Porto case study.
  Student: Daria Potapova
  Degree: Master
  Start: 24-AGO-2016
  Defence: 20-JUL-2017
  Completed on 20-JUL-2017
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• Reducing the Confirmation Time of the Expedition Date
  Student: Miguel Araújo Teixeira Formigal
  Degree: Master
  Start: 26-AGO-2016
  Defence: 19-JUL-2017
  Completed on 19-JUL-2017
  Supervisors: Américo Lopes de Azevedo


• Desenvolvimento de uma base de dados georreferenciada: Proposta de um índice concorrencial
  Student: Patrícia Sofia Teixeira da Silva
  Degree: Master
  Start: 23-AGO-2016
  Defence: 19-JUL-2017
  Completed on 19-JUL-2017
  Supervisors: Isabel Maria Noronha de Resende Horta e Costa


• Maximização da margem dos produtos importados através da reversão do Incoterm
  Student: Guilherme Barcelos de Almeida
  Degree: Master
  Start: 24-AGO-2016
  Defence: 19-JUL-2017
  Completed on 19-JUL-2017
  Supervisors: Jorge Manuel Pinho de Sousa


• Novos Cursos Online: Estudo de um caso
  Student: Nuno Miguel Figueiredo Veras Vieira
  Degree: Master
  Start: 27-AGO-2016
  Defence: 18-JUL-2017
  Completed on 18-JUL-2017
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Balanced Scorecard in ArchiMate
  Student: Rita Maria Amado dos Santos
  Degree: Master
  Start: 30-AGO-2016
  Defence: 18-JUL-2017
  Completed on 18-JUL-2017
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Implementação de uma Ferramenta de Gestão de Projetos numa Consultora
  Student: Daniela Lopes Fernandes
  Degree: Master
  Start: 23-AGO-2016
  Defence: 18-JUL-2017
  Completed on 18-JUL-2017
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Inventory Management System Implementation for Non-cork Material
  Student: Tomás Pinto Leite Magalhães Martinho
  Degree: Master
  Start: 30-AGO-2016
  Defence: 17-JUL-2017
  Completed on 17-JUL-2017
  Supervisors: Alcibiades Paulo Soares Guedes


• Melhoria da Eficiência Operacional de uma Linha de Enchimento de Cerveja
  Student: Manuel Filipe Moreira Soares
  Degree: Master
  Start: 29-AGO-2016
  Defence: 17-JUL-2017
  Completed on 17-JUL-2017
  Supervisors: José Manuel de Araújo Baptista Mendonça


• Time-Driven Activity-Based Costing aplicado à gestão hospitalar: uma nova forma de contabilizar custos unitários de tratamento
  Student: Anabela de Almeida Lopes
  Degree: Master
  Start: 23-AGO-2016
  Defence: 17-JUL-2017
  Completed on 17-JUL-2017
  Supervisors: António Ernesto da Silva Carvalho Brito


• Energy Management Service Design: An exploratory case study for Portuguese household
  Student: Emil Goyushzada
  Degree: Master
  Start: 02-SET-2016
  Defence: 10-JUL-2017
  Completed on 10-JUL-2017
  Supervisors: Maria Teresa Vasconcelos de Morais Sarmento Lopes


• Designing a service web platform in a B2B context
  Student: Stan Mihai
  Degree: Master
  Start: 03-DEZ-2016
  Defence: 28-JUN-2017
  Completed on 28-JUN-2017
  Supervisors: Maria Gabriela Beirão dos Santos


• Desenho de serviços para a economia do oceano: o caso da valorização do turismo naútico
  Student: Maria Catarina Pinto Ferreira Rocha
  Degree: Master
  Start: 02-FEV-2016
  Defence: 06-OUT-2016
  Completed on 06-OUT-2016
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Service design e a gestão da implementação de novos serviços: o caso do rastreio da retinopatia diabética
  Student: Vera Liliana Carvalho Faria
  Degree: Master
  Start: 27-AGO-2015
  Defence: 06-OUT-2016
  Completed on 06-OUT-2016
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Improvement in the process of shipping non-perishable goods
  Student: Sara Filipa Gonçalves Ascenção
  Degree: Master
  Start: 31-AGO-2015
  Defence: 06-OUT-2016
  Completed on 06-OUT-2016
  Supervisors: Américo Lopes de Azevedo


• Requirements Maintenance
  Student: Pedro Nuno Pereira Gonçalves
  Degree: Master
  Start: 29-AGO-2015
  Defence: 06-OUT-2016
  Completed on 06-OUT-2016
  Supervisors: Ana Cristina Ramada Paiva


• Multicanal: Estudo da satisfação do cliente nos diferentes canais de contacto com uma empresa de acessórios de moda
  Student: Ana Rita Maia Monteiro da Silva
  Degree: Master
  Start: 01-SET-2015
  Defence: 03-OUT-2016
  Completed on 03-OUT-2016
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Potencial da tecnologia RFID na gestão e controlo de imobilizado – avaliação no caso de um centro hospitalar.
  Student: Pedro de Almeida Pinto
  Degree: Master
  Start: 07-SET-2015
  Defence: 22-JUL-2016
  Completed on 22-JUL-2016
  Supervisors: Jorge Manuel Pinho de Sousa


• Modelação e otimização de processos dos canais de comunicação: Conceção de um modelo de gestão por processos
  Student: Vânia Patrícia Mota e Silva
  Degree: Master
  Start: 27-AGO-2015
  Defence: 22-JUL-2016
  Completed on 22-JUL-2016
  Supervisors: Américo Lopes de Azevedo


• Improving Communication between 3rd parties and internal departments in a E-tail Fashion Industry
  Student: Frederico de Lima Alves
  Degree: Master
  Start: 02-SET-2015
  Defence: 22-JUL-2016
  Completed on 22-JUL-2016
  Supervisors: Américo Lopes de Azevedo


• Análise e Redesenho do Processo Editorial e Especificação da Plataforma de Gestão
  Student: Daniel Filipe Rodrigues Pedro
  Degree: Master
  Start: 27-AGO-2015
  Defence: 22-JUL-2016
  Completed on 22-JUL-2016
  Supervisors: José António Rodrigues Pereira de Faria


• Gestão de Processos no Departamento de Atividades Culturais
  Student: António Manuel Ferreira Leite
  Degree: Master
  Start: 31-AGO-2015
  Defence: 22-JUL-2016
  Completed on 22-JUL-2016
  Supervisors: António Ernesto da Silva Carvalho Brito


• Creating a Product-based Service Start up
  Student: Catalina Rodríguez Espinoza
  Degree: Master
  Start: 26-SET-2015
  Defence: 21-JUL-2016
  Completed on 21-JUL-2016
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Fostering value co-creation in service systems: Designing a new platform for technical magazines
  Student: Vera Lúcia Marafona Fortunato
  Degree: Master
  Start: 29-AGO-2015
  Defence: 21-JUL-2016
  Completed on 21-JUL-2016
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Gaming as a Service: A case study
  Student: Rafael da Silva Fernandes
  Degree: Master
  Start: 02-SET-2015
  Defence: 21-JUL-2016
  Completed on 21-JUL-2016
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Designing for Omnichannel Experience and Application to a Book Retailer
  Student: Diogo Magalhães Teixeira Cardoso
  Degree: Master
  Start: 03-SET-2015
  Defence: 21-JUL-2016
  Completed on 21-JUL-2016
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Sistema de Apoio à Decisão à Gestão de Stocks de Equipamento Fotovoltaico
  Student: Diogo José de Freitas Gonçalves Rodrigues
  Degree: Master
  Start: 26-AGO-2015
  Defence: 20-JUL-2016
  Completed on 20-JUL-2016
  Supervisors: Jorge Manuel Pinho de Sousa


• Desenvolvimento de uma ferramenta de previsão de vendas e margens para o retalho especializado
  Student: Diogo Águeda Ferreira da Costa
  Degree: Master
  Start: 02-SET-2015
  Defence: 20-JUL-2016
  Completed on 20-JUL-2016
  Supervisors: Jorge Rui Guimarães Freire de Sousa


• Levantamento e mapeamento de processos numa empresa de consultoria
  Student: Ana Patrícia Rodrigues Moreira Santos Mota
  Degree: Master
  Start: 27-AGO-2015
  Defence: 20-JUL-2016
  Completed on 20-JUL-2016
  Supervisors: Américo Lopes de Azevedo


• Service Design para a experiência do cliente num contexto B2B
  Student: Ana Rita Pires Pereira
  Degree: Master
  Start: 06-OUT-2015
  Defence: 18-JUL-2016
  Completed on 18-JUL-2016
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Designing a B2B digital communication marketing strategy in a consultancy context
  Student: Islem Ben Majdouba
  Degree: Master
  Start: 16-SET-2015
  Defence: 18-JUL-2016
  Completed on 18-JUL-2016
  Supervisors: Maria Gabriela Beirão dos Santos


• A Training Program Proposal for Start-ups in Scale-up Phase
  Student: Júlio Pedro Gonçalves Marques
  Degree: Master
  Start: 01-SET-2015
  Defence: 18-JUL-2016
  Completed on 02-AGO-2016
  Supervisors: José Manuel de Araújo Baptista Mendonça
  Co-supervisors: Catarina Isabel Marques Maia


• Desenvolvimento de novas propostas de valor em contexto de retalho: aplicação à categoria Giftware
  Student: Mafalda Meneres de Faria Lencastre
  Degree: Master
  Start: 31-AGO-2015
  Defence: 18-JUL-2016
  Completed on 18-JUL-2016
  Supervisors: Jorge Daniel Grenha Luís Teixeira


• Gestão de Processos do Departamento de Marketing e Comunicação
  Student: Teresa Emília Teixeira de Queirós
  Degree: Master
  Start: 01-SET-2015
  Defence: 18-JUL-2016
  Completed on 18-JUL-2016
  Supervisors: António Ernesto da Silva Carvalho Brito


• Applying Office Lean Principles to Empower a Department’s Performance on a Luxury Ecommerce Company
  Student: Rafael Cardoso Ferreira do Amaral Figueiredo
  Degree: Master
  Start: 02-SET-2015
  Defence: 18-JUL-2016
  Completed on 18-JUL-2016
  Supervisors: José António Rodrigues Pereira de Faria


• Melhoria do Processo de Compras: A Gestão de Fornecedores
  Student: Pedro Casimiro Costa Paiva
  Degree: Master
  Start: 09-SET-2015
  Defence: 18-JUL-2016
  Completed on 18-JUL-2016
  Supervisors: Jorge Rui Guimarães Freire de Sousa


• Understanding the health care experience: the supportive role of technology in the elderly care sector
  Student: Helena Margarida Baldaia Carvalho Aguiar Moreira
  Degree: Master
  Start: 27-AGO-2015
  Defence: 18-JUL-2016
  Completed on 18-JUL-2016
  Supervisors: Maria Gabriela Beirão dos Santos


• Using Computer Simulation to Study a Hospital Patients’ Admission Process
  Student: Zhaleh Esteki
  Degree: Master
  Start: 31-AGO-2015
  Defence: 18-JUL-2016
  Completed on 18-JUL-2016
  Supervisors: António Ernesto da Silva Carvalho Brito


• Understanding the strategic value of services - a case study in a semiconductor company
  Student: Marlene Alexandra Antunes Barbosa
  Degree: Master
  Start: 02-SET-2014
  Defence: 15-OUT-2015
  Completed on 15-OUT-2015
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Desenvolvimento e implementação de processos de inovação numa empresa de serviços
  Student: Vasco Ramos Pereira Vidal Urbano
  Degree: Master
  Start: 28-AGO-2014
  Defence: 15-OUT-2015
  Completed on 15-OUT-2015
  Supervisors: Maria Gabriela Beirão dos Santos


• Analysis and Improvement of Knowledge Management Processes in an IT Strategy Support Department
  Student: Inês Freitas Leal Andresen de Abreu
  Degree: Master
  Start: 04-SET-2014
  Defence: 13-OUT-2015
  Completed on 13-OUT-2015
  Supervisors: José António Rodrigues Pereira de Faria


• A validação de sistemas computorizados na indústria farmacêutica
  Student: Fábio Emanuel Gomes Teixeira
  Degree: Master
  Start: 08-SET-2014
  Defence: 13-OUT-2015
  Completed on 13-OUT-2015
  Supervisors: José António Rodrigues Pereira de Faria


• Replenishment process optimization in a retail store
  Student: Tito Grijó Poças Ribeiro da Silva
  Degree: Master
  Start: 28-AGO-2014
  Defence: 12-OUT-2015
  Completed on 12-OUT-2015
  Supervisors: Alcibiades Paulo Soares Guedes


• Recomendação de boas práticas no crowdsourcing - um caso de estudo
  Student: Andreia Manuela Antunes Barbosa
  Degree: Master
  Start: 03-SET-2014
  Defence: 12-OUT-2015
  Completed on 12-OUT-2015
  Supervisors: João Carlos Pascoal Faria


• From legacy system into SaaS-based system: a public transport document generator case study
  Student: Muhammad Ghufron Mahfudhi
  Degree: Master
  Start: 05-SET-2014
  Defence: 08-OUT-2015
  Completed on 08-OUT-2015
  Supervisors: Maria Teresa Galvão Dias


• Desafios do omnichannel na aplicação às empresas nacionais
  Student: Sandra Cristina Pereira Coelho
  Degree: Master
  Start: 08-SET-2014
  Defence: 07-OUT-2015
  Completed on 07-OUT-2015
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Gestão estratégica de pessoas e o processo de expatriação: fatores críticos de sucesso
  Student: Gabriella de Vasconcelos Cesário
  Degree: Master
  Start: 07-SET-2014
  Defence: 07-OUT-2015
  Completed on 07-OUT-2015
  Supervisors: Jorge Rui Guimarães Freire de Sousa


• Reposicionamento da marca  através da otimização dos canais digitais - Estudo de Caso
  Student: Inês Pimentel Álvares da Cunha
  Degree: Master
  Start: 07-SET-2014
  Defence: 22-JUL-2015
  Completed on 22-JUL-2015
  Supervisors: Maria Gabriela Beirão dos Santos


• Contribuições para a melhoria na gestão de um inventário intermédio: o caso da folha preparada em embalagens metálicas
  Student: Ricardo Manuel Carneiro Amorim Janeiro
  Degree: Master
  Start: 01-SET-2014
  Defence: 22-JUL-2015
  Completed on 22-JUL-2015
  Supervisors: Jorge Manuel Pinho de Sousa


• Aplicação de metodologias lean na melhoria do processo de logística interna de uma fábrica de tintas
  Student: Natália Carvalho Machado
  Degree: Master
  Start: 01-SET-2014
  Defence: 22-JUL-2015
  Completed on 22-JUL-2015
  Supervisors: Jorge Rui Guimarães Freire de Sousa


• Ferramenta de apoio à decisão para a otimização e sequenciação de horários por turnos
  Student: Alice Maria de Pinho Moreira
  Degree: Master
  Start: 28-AGO-2014
  Defence: 22-JUL-2015
  Completed on 22-JUL-2015
  Supervisors: Jorge Rui Guimarães Freire de Sousa


• Dinamização do negócio online de uma leiloeira de obras de arte
  Student: Cristina Isabel Ferreira de Andrade
  Degree: Master
  Start: 04-SET-2014
  Defence: 22-JUL-2015
  Completed on 22-JUL-2015
  Supervisors: Maria Gabriela Beirão dos Santos


• Racionalização do fornecimento das peças de reposição em empresa industrial
  Student: Cátia Alexandra Antunes dos Santos
  Degree: Master
  Start: 01-SET-2014
  Defence: 22-JUL-2015
  Completed on 22-JUL-2015
  Supervisors: Américo Lopes de Azevedo


• Process Analysis and KPI Specification for a Third Party Logistics Warehouse
  Student: Luísa Ferreira Rasteiro Ralha
  Degree: Master
  Start: 17-FEV-2015
  Defence: 21-JUL-2015
  Completed on 21-JUL-2015
  Supervisors: José António Rodrigues Pereira de Faria


• Análise e especificação de aplicação informática no setor da saúde: visão clínica integrada orientada ao perfil médico
  Student: Patrícia Soromenho Coelho
  Degree: Master
  Start: 28-AGO-2014
  Defence: 21-JUL-2015
  Completed on 21-JUL-2015
  Supervisors: José António Rodrigues Pereira de Faria


• Business model architecture for project-based firms
  Student: Mário Trigo Cortez Pereira
  Degree: Master
  Start: 02-SET-2014
  Defence: 21-JUL-2015
  Completed on 21-JUL-2015
  Supervisors: José Manuel de Araújo Baptista Mendonça


• Enhancing user experience for mobile applications - a case study of a retail company
  Student: Pedro José Cardão Pinto
  Degree: Master
  Start: 02-SET-2014
  Defence: 21-JUL-2015
  Completed on 21-JUL-2015
  Supervisors: Maria Teresa Galvão Dias


• Designing a product service system in the context of social internet of things
  Student: Pazanee Carpanen
  Degree: Master
  Start: 28-AGO-2014
  Defence: 16-JUL-2015
  Completed on 16-JUL-2015
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• A service innovation approach:the lead user proposal in the multilevel service design method
  Student: Luisa de Souza Gonçalves
  Degree: Master
  Start: 29-AGO-2014
  Defence: 16-JUL-2015
  Completed on 16-JUL-2015
  Supervisors: João José da Cunha e Silva Pinto Ferreira


• Reaching customers for online services
  Student: Sergio Ramos Pinho
  Degree: Master
  Start: 01-SET-2014
  Defence: 15-JUL-2015
  Completed on 15-JUL-2015
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Avaliação do impacto das soluções tecnológicas em memória nas organizações
  Student: Eduardo Couto Vasconcelos
  Degree: Master
  Start: 28-AGO-2014
  Defence: 15-JUL-2015
  Completed on 15-JUL-2015
  Supervisors: António Ernesto da Silva Carvalho Brito


• Desenho dos Processos e Definição de Indicadores de Desempenho para a Área de Formação Profissional
  Student: Carla Sofia Moutinho da Silva
  Degree: Master
  Start: 28-AGO-2014
  Defence: 15-JUL-2015
  Completed on 15-JUL-2015
  Supervisors: António Ernesto da Silva Carvalho Brito


• Business process re-engineering using sharepoint in a consulting company
  Student: Ashkan Akhavan
  Degree: Master
  Start: 07-SET-2014
  Defence: 15-JUL-2015
  Completed on 15-JUL-2015
  Supervisors: António Ernesto da Silva Carvalho Brito


• Criação de um plano de marketing digital para um sistema de gestão de projetos no âmbito de SaaS
  Student: Ana Sofia de Freitas Soares
  Degree: Master
  Start: 31-AGO-2013
  Defence: 17-OUT-2014
  Completed on 17-OUT-2014
  Supervisors: Maria Gabriela Beirão dos Santos


• Folhetos promocionais no retalho: Planeamento baseado na segmentação
  Student: Bárbara Afonso da Costa
  Degree: Master
  Start: 29-AGO-2013
  Defence: 17-OUT-2014
  Completed on 17-OUT-2014
  Supervisors: Maria Antónia da Silva Lopes e Carravilla


• Impacto das novas tecnologias no terceiro setor português
  Student: Mariana Ramos Duarte Silva
  Degree: Master
  Start: 29-AGO-2013
  Defence: 17-OUT-2014
  Completed on 17-OUT-2014
  Supervisors: António Ernesto da Silva Carvalho Brito


• Estratégia empresarial de produtos e parcerias no mercado nacional de marketing digital
  Student: Ricardo Nuno Martins Costa
  Degree: Master
  Start: 02-SET-2013
  Defence: 17-OUT-2014
  Completed on 17-OUT-2014
  Supervisors: Alcibiades Paulo Soares Guedes


• Enlarging the opportunities of accessing quality higher education in myanmar: the COE project
  Student: Yin Hline Zin
  Degree: Master
  Start: 11-FEV-2014
  Defence: 12-SET-2014
  Completed on 12-SET-2014
  Supervisors: Jorge Rui Guimarães Freire de Sousa


• SaaS in business: exploring strategic benefits and considerations of Software as a Service (SaaS) model in business organizations
  Student: Than Htaik Aung
  Degree: Master
  Start: 31-AGO-2013
  Defence: 12-SET-2014
  Completed on 12-SET-2014
  Supervisors: António Ernesto da Silva Carvalho Brito


• The analysis of strategic options and performance in the Cambodian construction industry
  Student: Longdy Ouk
  Degree: Master
  Start: 02-SET-2013
  Defence: 12-SET-2014
  Completed on 12-SET-2014
  Supervisors: Isabel Maria Noronha de Resende Horta e Costa


• Designing set of services for internationalization strategy with multicultural stakeholders
  Student: Nabila As'ad
  Degree: Master
  Start: 03-SET-2013
  Defence: 12-SET-2014
  Completed on 12-SET-2014
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Implementação de um sistema de CRM numa empresa de Segurança e Saúde no Trabalho
  Student: António Pedro Ferreira de Castro Torres da Costa
  Degree: Master
  Start: 11-SET-2013
  Defence: 22-JUL-2014
  Completed on 22-JUL-2014
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Developing visualisations for urban mobility data: a user-centred design approach
  Student: Thiago Sobral Marques da Silva
  Degree: Master
  Start: 30-AGO-2013
  Defence: 22-JUL-2014
  Completed on 22-JUL-2014
  Supervisors: Maria Teresa Galvão Dias


• Indicadores de qualidade em serviços digitais
  Student: Helena Isabel da Costa Fortes Correia
  Degree: Master
  Start: 29-AGO-2013
  Defence: 22-JUL-2014
  Completed on 22-JUL-2014
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Implementação CRM numa empresa de consultoria
  Student: Patrícia Alexandra Barros Andrade
  Degree: Master
  Start: 29-AGO-2013
  Defence: 22-JUL-2014
  Completed on 22-JUL-2014
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Qualidade no serviço de atendimento ao cliente numa empresa de bebidas
  Student: Maria Inês Almeida Antunes
  Degree: Master
  Start: 04-SET-2013
  Defence: 22-JUL-2014
  Completed on 22-JUL-2014
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Implementing best practices for managing services in a software company
  Student: Pedro Filipe da Silva Pinto
  Degree: Master
  Start: 30-AGO-2013
  Defence: 22-JUL-2014
  Completed on 22-JUL-2014
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Customer perception of internet banking service quality: A case study
  Student: Thanongsith Thepphongeun
  Degree: Master
  Start: 10-FEV-2014
  Defence: 21-JUL-2014
  Completed on 21-JUL-2014
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Conceção e desenvolvimento de um dashboard para uma loja de retalho online
  Student: Carlos Jorge Costa Moreira
  Degree: Master
  Start: 11-SET-2013
  Defence: 21-JUL-2014
  Completed on 21-JUL-2014
  Supervisors: Américo Lopes de Azevedo


• Como desenvolver o modelo de reporte da qualidade e da qualificação dos fornecedores
  Student: Bruno Duarte Santos Machado
  Degree: Master
  Start: 10-SET-2013
  Defence: 21-JUL-2014
  Completed on 21-JUL-2014
  Supervisors: Américo Lopes de Azevedo


• Desenvolvimento do serviço lean finance
  Student: Marta Alexandra Faria Ferreira
  Degree: Master
  Start: 30-AGO-2013
  Defence: 21-JUL-2014
  Completed on 21-JUL-2014
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Process modelling to suport ERP procurement: a case study
  Student: Pedro Pinto Ribeiro dos Santos
  Degree: Master
  Start: 05-JUL-2013
  Defence: 21-JUL-2014
  Completed on 21-JUL-2014
  Supervisors: Jorge Manuel Pinho de Sousa


• Implementation of a method for measuring and controlling the order processing service level in e-commerce
  Student: Sara Alves Guerreiro
  Degree: Master
  Start: 29-AGO-2013
  Defence: 21-JUL-2014
  Completed on 21-JUL-2014
  Supervisors: Américo Lopes de Azevedo


• Como Implementar o Balanced Scorecard na Fashion Division?
  Student: Ana Isabel Moreira Andrade Gomes
  Degree: Master
  Start: 02-SET-2013
  Defence: 21-JUL-2014
  Completed on 21-JUL-2014
  Supervisors: Maria Antónia da Silva Lopes e Carravilla


• Ferramenta para a avaliação da satisfação de utentes de unidades em saúde
  Student: Joana Catarina Freitas Sousa
  Degree: Master
  Start: 04-SET-2013
  Defence: 18-JUL-2014
  Completed on 18-JUL-2014
  Supervisors: José António Rodrigues Pereira de Faria


• Processo de implementação de um ERP em contexto internacional: estudo de caso em Moçambique
  Student: Maria Castro Fernandes de Freitas Lencastre
  Degree: Master
  Start: 29-AGO-2013
  Defence: 17-JUL-2014
  Completed on 17-JUL-2014
  Supervisors: Rui Manuel Pinto Couto Viana


• Business Process Reengineering on High Education Institutions - An Integrative Approach of Enterprise Architecture and Service Design Methods
  Student: Sérgio Pedro de Matos Duarte
  Degree: Master
  Start: 03-SET-2013
  Defence: 17-JUL-2014
  Completed on 17-JUL-2014
  Supervisors: António Ernesto da Silva Carvalho Brito


• E-Lisbon: an e-grocery service marketing project for Lisbon area
  Student: Mihai Oprea
  Degree: Master
  Start: 03-SET-2013
  Defence: 20-JUN-2014
  Completed on 20-JUN-2014
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Designing services for new technology implementation in the fashion retail industry
  Student: Cláudia Marinha de Sousa Pereira
  Degree: Master
  Start: 30-AGO-2012
  Defence: 29-OUT-2013
  Completed on 29-OUT-2013
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Service Design e as boas práticas ITIL - o caso de estudo da SONAE Indústria
  Student: Ana Rita Fernandes de Sousa
  Degree: Master
  Start: 04-SET-2012
  Defence: 18-OUT-2013
  Completed on 18-OUT-2013
  Supervisors: António Ernesto da Silva Carvalho Brito


• Visão Integrada do Contacto com Cliente numa Empresa da Indústria de Bebidas
  Student: Maria Teresa Alves Coelho dos Santos
  Degree: Master
  Start: 31-AGO-2012
  Defence: 18-OUT-2013
  Completed on 18-OUT-2013
  Supervisors: Maria Teresa Galvão Dias


• A Engenharia de Requisitos no contexto de manutenção de Software as a Service
  Student: Ana Valentina Rebordãos Garcia
  Degree: Master
  Start: 04-SET-2012
  Defence: 18-OUT-2013
  Completed on 18-OUT-2013
  Supervisors: Ana Cristina Ramada Paiva


• segurança e preservação da informação: um modelo para os municipios
  Student: Paula Maciel Carvalho de Sousa
  Degree: Master
  Start: 05-SET-2012
  Defence: 18-OUT-2013
  Completed on 18-OUT-2013
  Supervisors: António Ernesto da Silva Carvalho Brito


• Controlo Estatístico de Processo na Indústria do Cartão Canelado
  Student: Sónia Alexandra Rocha Alves
  Degree: Master
  Start: 31-AGO-2012
  Defence: 16-OUT-2013
  Completed on 16-OUT-2013
  Supervisors: Maria Henriqueta Dourado Eusébio Sampaio da Nóvoa


• Planeamento Tático Integrado da Produção e Distribuição
  Student: Artur Manuel dos Santos Mesquita
  Degree: Master
  Start: 04-SET-2012
  Defence: 16-OUT-2013
  Completed on 16-OUT-2013
  Supervisors: Bernardo Sobrinho Simões de Almada Lobo


• otimização do atendimento permanente de adultos no hospital cuf porto
  Student: Carolina Salles Fernandes
  Degree: Master
  Start: 05-SET-2012
  Defence: 16-OUT-2013
  Completed on 16-OUT-2013
  Supervisors: Alcibiades Paulo Soares Guedes


• designing pharmaceutical services using the multilevel service design methodology
  Student: Diogo Espinha Quelho Teixeira de Mello
  Degree: Master
  Start: 13-SET-2012
  Defence: 14-OUT-2013
  Completed on 14-OUT-2013
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• employee self-service technology acceptance: a case study
  Student: Emilia Snicker
  Degree: Master
  Start: 03-SET-2012
  Defence: 14-OUT-2013
  Completed on 14-OUT-2013
  Supervisors: Jorge Rui Guimarães Freire de Sousa


• Gestão de Condomínios: Redesenho dos serviços em busca do desenvolvimento sustentável e promoção da inovação social
  Student: Arine Isabel Coelho Malheiro
  Degree: Master
  Start: 03-SET-2012
  Defence: 14-OUT-2013
  Completed on 14-OUT-2013
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Designing product-service systems for sustainability - a methodological exploration
  Student: Nils Frithjof Decker
  Degree: Master
  Start: 20-SET-2013
  Defence: 27-SET-2013
  Completed on 27-SET-2013
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Customer Loyalty in a Business-to-Business Context: the Case of a Fast Moving Consumer Goods Company
  Student: José Daniel Gomes de Almeida Pinho
  Degree: Master
  Start: 03-SET-2012
  Defence: 25-JUL-2013
  Completed on 25-JUL-2013
  Supervisors: Jorge Manuel Pinho de Sousa


• Recomendações para o desenvolvimento de Sistemas Produtos-Serviços
  Student: Sónia Elisabete Pinto de Carvalho
  Degree: Master
  Start: 06-SET-2012
  Defence: 22-JUL-2013
  Completed on 22-JUL-2013
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Construção de uma Solução de Suporte à Decisão: Um Estudo de Caso em Reorganização Industrial
  Student: Sara Sofia Ferreira Paixão
  Degree: Master
  Start: 03-SET-2012
  Defence: 22-JUL-2013
  Completed on 22-JUL-2013
  Supervisors: Alcibiades Paulo Soares Guedes


• Exploring new Mobile Services for Proximity Retailing
  Student: Filipa dos Anjos Carneiro
  Degree: Master
  Start: 30-AGO-2012
  Defence: 22-JUL-2013
  Completed on 22-JUL-2013
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Performance measurement system implementation in a Portuguese IT services SME
  Student: Pedro Alexandre Ferreira da Cunha
  Degree: Master
  Start: 18-SET-2012
  Defence: 22-JUL-2013
  Completed on 22-JUL-2013
  Supervisors: Américo Lopes de Azevedo


• Business Model Proposal For Taking Port Wine to Vietnam
  Student: Nguyen Thi Yen
  Degree: Master
  Start: 25-OUT-2012
  Defence: 22-JUL-2013
  Completed on 22-JUL-2013
  Supervisors: João José da Cunha e Silva Pinto Ferreira


• Project Management Methodology and Tools for Oil Field Development: from investor point of view
  Student: Zarina Kenzhetayeva
  Degree: Master
  Start: 06-SET-2012
  Defence: 22-JUL-2013
  Completed on 22-JUL-2013
  Supervisors: José Fernando Coutinho Sampaio


• Cultural dimension differences related to international management - KazaKhstan vs. Europe
  Student: Farkhat Kainazarov
  Degree: Master
  Start: 04-SET-2012
  Defence: 22-JUL-2013
  Completed on 22-JUL-2013
  Supervisors: Raquel Filipa do Amaral Chambre de Meneses Soares Bastos Moutinho


• Applying a Lean Analysis to Process Flow
  Student: Raymond Dwayne Darrion Fleming
  Degree: Master
  Start: 07-SET-2012
  Defence: 22-JUL-2013
  Completed on 22-JUL-2013
  Supervisors: José António de Sousa Barros Basto


• Gestão do Conhecimento nas Empresas - proposta de uma Metodologia de Análise
  Student: Francisco Barbosa Gama Rocha
  Degree: Master
  Start: 17-OUT-2012
  Defence: 18-JUL-2013
  Completed on 18-JUL-2013
  Supervisors: António Ernesto da Silva Carvalho Brito


• Um novo modelo de incubação: A importância da cooperação Universidade - Incubadora: Caso da IEBT
  Student: Hugo Alexandre Sousa Varejão
  Degree: Master
  Start: 08-NOV-2012
  Defence: 18-JUL-2013
  Completed on 18-JUL-2013
  Supervisors: Gaspar Augusto Duarte de Sousa Coutinho


• study of the adaptation of spider maps to digital media (such as smartphones), from the interaction point of view.
  Student: Marta Filipa Batista Torneiro
  Degree: Master
  Start: 04-SET-2012
  Defence: 18-JUL-2013
  Completed on 18-JUL-2013
  Supervisors: Maria Teresa Galvão Dias


• A contribuição de quadros de referência para o desenvolvimento de serviços . O caso do delivery de serviços TI na ZON Multimédia
  Student: Cecilia Patricia da Cunha Magalhães
  Degree: Master
  Start: 04-SET-2011
  Defence: 30-DEZ-2012
  Completed on 30-DEZ-2012
  Supervisors: Américo Lopes de Azevedo


• Identificação e Modelação dos Processos na Empresa Leilocar
  Student: Odette Pantoja Diaz
  Degree: Master
  Start: 09-SET-2011
  Defence: 31-OUT-2012
  Completed on 31-OUT-2012
  Supervisors: João Bernardo de Sena Esteves Falcão e Cunha


• Desenho de Serviços em contexto Business 2 Business: O caso do Portal do Cliente Portugal Telecom Inovação
  Student: Nuno José Ferreira de Sá Couto
  Degree: Master
  Start: 08-SET-2011
  Defence: 31-OUT-2012
  Completed on 31-OUT-2012
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Adaptação da metodologia Skrat "Strategic Practic for know-how retention and transmission within organization" O caso dos Serviços Económico-Financeiros de uma Instituição Portuguesa de Ensino Superior Público
  Student: Manuela Quitéria Oliveira dos Santos
  Degree: Master
  Start: 02-SET-2011
  Defence: 31-OUT-2012
  Completed on 31-OUT-2012
  Supervisors: Anabela Santos Rodrigues
  Co-supervisors: Maria Antónia da Silva Lopes e Carravilla


• Sistema de Informação à Paragem - Algoritmos para Geração de Estimativas de Chegada de Viaturas às Paragens em Serviços de Transporte Público
  Student: Nuno Miguel Bastardo Roldão
  Degree: Master
  Start: 07-SET-2011
  Defence: 30-OUT-2012
  Completed on 30-OUT-2012
  Supervisors: José Fernando da Costa Oliveira


• Especificação do Fluxo Cirúrgico num Serviço de Ortopedia com Base na Simulação
  Student: Vítor Manuel da Silva Macedo
  Degree: Master
  Start: 07-OUT-2011
  Defence: 30-OUT-2012
  Completed on 30-OUT-2012
  Supervisors: José Fernando da Costa Oliveira


• fortalecimento das capacidades do serviço de mobilidade académica do instituto tecnológico de boca del río
  Student: Maria Del Carmen Latournerie Reyes
  Degree: Master
  Start: 23-MAI-2012
  Defence: 26-OUT-2012
  Completed on 26-OUT-2012
  Supervisors: Maria Dulce Soares Lopes


• aplicação de filosofias lean em gestão de edifícios
  Student: Mariana Bacelar Nunes Sousa Araújo
  Degree: Master
  Start: 08-SET-2011
  Defence: 20-JUL-2012
  Completed on
  Supervisors: José António de Sousa Barros Basto


• Gestão da Segurança da Informação - o caso do Grupo Lactogal
  Student: Susana Paula da Silva Coutinho
  Degree: Master
  Start: 23-ABR-2012
  Defence: 20-JUL-2012
  Completed on 20-JUL-2012
  Supervisors: António Ernesto da Silva Carvalho Brito


• Sistemas de Informação de suporte ao negócio
  Student: Isabel Maria da Silva Coutinho
  Degree: Master
  Start: 07-SET-2011
  Defence: 20-JUL-2012
  Completed on 20-JUL-2012
  Supervisors: António Ernesto da Silva Carvalho Brito


• Innovative business models in the machinery industry
  Student: Henrique Manuel Marques Ribeiro
  Degree: Master
  Start: 08-SET-2011
  Defence: 20-JUL-2012
  Completed on 20-JUL-2012
  Supervisors: Américo Lopes de Azevedo


• Desenho de Processos no Marketing Digital
  Student: Nuno Miguel Araújo Lopes
  Degree: Master
  Start: 09-SET-2011
  Defence: 19-JUL-2012
  Completed on 19-JUL-2012
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Process Improvement Balanced Scorecard
  Student: Paula Filipa Ferreira Gomes
  Degree: Master
  Start: 13-SET-2011
  Defence: 19-JUL-2012
  Completed on 19-JUL-2012
  Supervisors: Raul Fernando de Almeida Moreira Vidal


• Externalização de serviços de sistemas de informação na Sonae Indústria
  Student: Cristina Maria Rocha Aleixo
  Degree: Master
  Start: 07-SET-2011
  Defence: 19-JUL-2012
  Completed on 19-JUL-2012
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• service design for a centre of excellence in insurance applications
  Student: Joao Filipe dos Santos Ferreira
  Degree: Master
  Start: 09-SET-2011
  Defence: 19-JUL-2012
  Completed on
  Supervisors: João Carlos Pascoal Faria


• modeling the customer relationship in itil
  Student: Cristina Isabel Antunes da Silva
  Degree: Master
  Start: 02-SET-2010
  Defence: 21-OUT-2011
  Completed on 21-OUT-2011
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• planeamento do serviço de alimentação de doentes hemodialisados numa ucc
  Student: Ana Catarina do Nascimento Belchior
  Degree: Master
  Start: 08-SET-2010
  Defence: 19-OUT-2011
  Completed on 19-OUT-2011
  Supervisors: Maria Antónia da Silva Lopes e Carravilla
  Co-supervisors: Manuel Cândido Duarte dos Santos


• estudo da usabilidade dos sistemas de informação ao público como ferramenta de apoio à definição e planeamento de viagens na empresa opt s.a.
  Student: Lucas Rafael Campos Martins
  Degree: Master
  Start: 08-SET-2010
  Defence: 21-JUL-2011
  Completed on 21-JUL-2011
  Supervisors: Maria Teresa Galvão Dias


• gestão de projectos de idi: especialização de uma plataforma de suporte para o projecto pitvant
  Student: Heloisa Naschenweng
  Degree: Master
  Start: 03-SET-2010
  Defence: 21-JUL-2011
  Completed on 21-JUL-2011
  Supervisors: Gil Manuel Magalhães de Andrade Gonçalves
  Co-supervisors: José António Rodrigues Pereira de Faria


• análise de simulação de um sistema de supressão de incêndios florestais
  Student: Abílio Carlos Pereira Pacheco
  Degree: Master
  Start: 08-SET-2010
  Defence: 21-JUL-2011
  Completed on 21-JUL-2011
  Supervisors: João Alberto Vieira Campos Pereira Claro


• Aplicação ao Sector da Saúde de Modelos de Boas Práticas na Gestão de Serviços: Caso de Estudo - Gestão de Rastreios da ARS Norte
  Student: Cláudio Vicente Leal Moreira
  Degree: Master
  Start: 07-SET-2010
  Defence: 14-JUL-2011
  Completed on 14-JUL-2011
  Supervisors: João Carlos Pascoal Faria


• Segmentation of SME clients at AICEP Portugal Global: a proposal based on real data
  Student: Pedro Miguel Sousa de Oliveira
  Degree: Master
  Start: 07-SET-2010
  Defence: 14-JUL-2011
  Completed on 14-JUL-2011
  Supervisors: Aurora Amélia Castro Teixeira


• decisões sobre sistemas e tecnologias de informação em hospitais portugueses
  Student: Tiago Miguel Pereira Nina de Pinho
  Degree: Master
  Start: 01-SET-2010
  Defence: 14-JUL-2011
  Completed on 14-JUL-2011
  Supervisors: Bernardo Sobrinho Simões de Almada Lobo
  Co-supervisors: António Ernesto da Silva Carvalho Brito


• Designing Services for Sustainability: The case of home energy consumption
  Student: Ana Rita Padrão Viana
  Degree: Master
  Start: 08-SET-2010
  Defence: 12-JUL-2011
  Completed on 12-JUL-2011
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Gestão de Portefólio de Serviços, necessidades para a sua implementação
  Student: Daniela Alexandra Pinho da Rocha
  Degree: Master
  Start: 10-SET-2009
  Defence: 28-OUT-2010
  Completed on 28-OUT-2010
  Supervisors: Miguel Leitão Bignolas Mira da Silva


• Arquitectura de sistemas de informação alinhada com a política de gestão de informação das unidades orgânicas na Câmara Municipal do Porto
  Student: Marta Diana Nunes Brandão
  Degree: Master
  Start: 02-SET-2009
  Defence: 28-OUT-2010
  Completed on 28-OUT-2010
  Supervisors: António Ernesto da Silva Carvalho Brito


• A utilização de um linguagem de modelação de narrativa de negócio, no processo de consultoria estratégica (caso de estudo na DIAFRESH)
  Student: Inês Isabel de Sousa Almeida
  Degree: Master
  Start: 09-SET-2009
  Defence: 28-OUT-2010
  Completed on 28-OUT-2010
  Supervisors: José Manuel de Araújo Baptista Mendonça


• Desenho de um novo serviço na era do google e das redes sociais - caso BIZUP
  Student: Mónica Conceição de Almeida Alves
  Degree: Master
  Start: 02-SET-2009
  Defence: 30-JUL-2010
  Completed on 30-JUL-2010
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• melhoria de processos hospitalares através de ferramentas lean: aplicação ao serviço de imagiologia no centro hospitalar entre douro e vouga
  Student: Maria Orlanda Fernandes Barbosa de Resende
  Degree: Master
  Start: 11-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: Américo Lopes de Azevedo


• conceptualizing interaction in online grocery retail: mapping the customer's mindset
  Student: Miguel Armando Oliveira Henriques Carneiro
  Degree: Master
  Start: 05-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Estudo da satisfação de clientes internos com o reporte dos serviços de sistemas de informação na SONAE MC
  Student: Paulo Modesto Menezes Neto
  Degree: Master
  Start: 08-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: João Bernardo de Sena Esteves Falcão e Cunha


• Arquitectura dos Sistemos de Informação de Suporte aos Processos de Negócio de Facturação e de Receitas da Sonae Center Serviços II, S.A.
  Student: Pedro Nuno Mota Dória Martins
  Degree: Master
  Start: 02-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: António Ernesto da Silva Carvalho Brito


• Identificação de necessidades na área das compras públicas electrónicas: desenho de serviços de suporte à desmaterialização de processos na sector da saúde
  Student: Soraia Teresa Rodrigues de Oliveira Gonçalves
  Degree: Master
  Start: 08-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• a continuidade do negócio no sistema hospitalar português: retrato actual e metologia aplicada no desenvolvimento de um plano
  Student: Manuel Vítor de Lima Vieira Alves
  Degree: Master
  Start: 03-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: António Ernesto da Silva Carvalho Brito


• balanced scorecard para organização de idi - investigação, desenvolvimento e inovação: o caso do inegi.
  Student: Manuel Sérgio Pereira da Cunha
  Degree: Master
  Start: 01-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: Américo Lopes de Azevedo


• a costs optimization analysis on the world food programme mombasa corridor
  Student: Luís Alberto Marques Anjos
  Degree: Master
  Start: 11-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: Maria Antónia da Silva Lopes e Carravilla


• inventory ruptures of continente online - sonae mc, finding the causes and the solutions
  Student: Inês Silva Dias de Carvalho
  Degree: Master
  Start: 07-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: Maria Antónia da Silva Lopes e Carravilla


• understanding the customer experience for service design
  Student: Jorge Daniel Grenha Teixeira
  Degree: Master
  Start: 09-SET-2009
  Defence: 28-JUL-2010
  Completed on 28-JUL-2010
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• externalização logística na área hospitalar: o caso de estudo grupo trofa saúde
  Student: Marta Maria Campos Ferreira
  Degree: Master
  Start: 19-MAR-2010
  Defence: 20-JUL-2010
  Completed on 20-JUL-2010
  Supervisors: Alcibiades Paulo Soares Guedes


• Reengenharia de Modelo de Negócio: Um Caso Prático no Sector Industrial de Produção Torneiras
  Student: Ana Fernanda Almeida de Alvim Barroso
  Degree: Master
  Start: 15-OUT-2009
  Defence: 26-OUT-2009
  Completed on 26-OUT-2009
  Supervisors: Américo Lopes de Azevedo


• Modelo de Gestão Orientado a Processos de Negócio - Aplicação a uma Empresa de Serviços de Formação
  Student: Rebecca Lee Guilherme
  Degree: Master
  Start: 10-OUT-2008
  Defence: 26-OUT-2009
  Completed on 26-OUT-2009
  Supervisors: Américo Lopes de Azevedo


• Automatização do Processo de Desenvolvimento de Balanced Scorecards
  Student: Fernando Jorge Vila Verde de Freitas
  Degree: Master
  Start: 15-SET-2008
  Defence: 11-SET-2009
  Completed on 11-SET-2009
  Supervisors: Américo Lopes de Azevedo


• Um Estudo sobre as Necessidades de Investigação dos Vitivinicultores da Região Demarcada do Douro
  Student: José Vicente Fraga Martins
  Degree: Master
  Start: 02-SET-2008
  Defence: 11-SET-2009
  Completed on 11-SET-2009
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Conversão do Balanced ScoreCard numa Ferramenta de Controlo de Gestão para Empresas de Transporte Público de Passageiros: O Caso de Estudo da STCP
  Student: Leandro Lopes de Carvalho
  Degree: Master
  Start: 25-SET-2008
  Defence: 24-JUL-2009
  Completed on 24-JUL-2009
  Supervisors: Jorge Rui Guimarães Freire de Sousa


• O Uso do e-Learning como Plataforma para Formação Técnica: O Caso do "e-WindTech
  Student: Guilherme Arruda de Godoy Santos
  Degree: Master
  Start: 17-SET-2008
  Defence: 24-JUL-2009
  Completed on 24-JUL-2009
  Supervisors: Luís António de Andrade Ferreira


• Marketing de Serviços Aplicado a Plataforma SaaS de Gestão de Condomínios
  Student: Nelson Figueiredo de Pinho
  Degree: Master
  Start: 10-SET-2008
  Defence: 24-JUL-2009
  Completed on 24-JUL-2009
  Supervisors: Lia Raquel Neto Martins Lima Patricio


• Concepção de uma Solução de Software as a Service: Portal de Colaborador na Sage Portugal - Software S.A.
  Student: Pedro Miguel Alves dos Santos Rodrigues
  Degree: Master
  Start: 09-SET-2008
  Defence: 20-JUL-2009
  Completed on 20-JUL-2009
  Supervisors: João Carlos Pascoal Faria


• SaaS: Análise de Impacto na Transformação da Investigação e Desenvolvimento de Producto para serviço
  Student: Vítor Pedro Figueiredo de Pinho
  Degree: Master
  Start: 16-NOV-2007
  Defence: 20-JUL-2009
  Completed on 20-JUL-2009
  Supervisors: António Manuel Lucas Soares


• Avaliação e Análise do Grau de Satisfação do Uso dos Sistemas de Informação - Estudo de Caso BA Vidro
  Student: Maria Emília Cavalcante Maia Dias
  Degree: Master
  Start: 11-SET-2008
  Defence: 16-JUL-2009
  Completed on 16-JUL-2009
  Supervisors: António Ernesto da Silva Carvalho Brito


• gestão de níveis de serviços
  Student: Pedro Miguel Cura Pinho Dias
  Degree: Master
  Start: 02-SET-2010
  Completed on 22-JUL-2011
  Supervisors: Lia Raquel Neto Martins Lima Patricio

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