Quality Management

Code:

2MiM21

Acronym:

QM

Keywords
Classification	Keyword
OFICIAL	Management Studies

Instance: 2023/2024 - 2S

Active?	Yes
Course/CS Responsible:	Master in Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MIM	32	Official Syllabus after 2021-2022	1	-	6	42	162

Teaching language

English

Objectives

To present and discuss the meaning and the vital importance of managing quality in organizations, the main contributions to the area, and the impact that these decisions have had on business management.

Learning outcomes and competences

After completing this course, the participants are expected to:

1. Understand the fundamentals of the quality function in companies;
2. Understand how activities related to quality management has evolved over different historical periods;
3. Understand the background, scope and challenges of Quality Management;
4. Know the main quality strategies and the fundamental tools for Quality Management.

Working method

Presencial

Pre-requirements (prior knowledge) and co-requirements (common knowledge)

n.a.

Program

1. Introduction to Quality: the history and importance of Quality


2. Quality and business performance: Dimensions of quality and costs od quality


3. Main functions of the quality department. Type of decisions: strategic and operational


4. Quality Frameworks: TQM, EFQM, Baldridge


5. Quality control: phases and tools


6. Lean Management

Mandatory literature

John S. Oakland; Total quality management. ISBN: 0-7506-0993-1
James R. Evans; Managing for quality and performance excellence. ISBN: 978-1-285-09459-5
Omachonu, V.K. and Ross, J.E. ; Principles of Total Quality, 2005

Comments from the literature

Additional resources will be provided in class

Teaching methods and learning activities

The course is conducted in the classroom with the presentation of the main theoretical concepts and discussion and debate on these concepts applied to real life examples and case studies. The course therefore includes several teaching methods that aim to promote classroom learning, consolidating concepts with guided readings, outside of class. Participation in class is the basis of this methodology and a necessary condition for an effective learning experience.

 

 

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Participação presencial	10,00
Exame	60,00
Trabalho escrito	30,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Estudo autónomo	80,00
Frequência das aulas	42,00
Trabalho escrito	40,00
Total:	162,00

Eligibility for exams

Consistently, assessment includes components of classroom participation, group work, and final testing. This course does not allow the student to pass only by final exam.

The assessment is therefore distributed with final exam with the following assessment components:

(1) A group work weighting of 30% (15% report, 15% presentation);

(2) A test, to be carried out during the semester, with a weighting of 60%,

(3) Participation in class including class work, weighting 10%.

 

Grades are from 0 to 20. A minimum of 10 points is required for approval and a minimum grade for each assessment component of 8 points.

Calculation formula of final grade

weighted average of group assignment (30%) + final exam (60%) + participation in class (10%)

Examinations or Special Assignments

n.a.

Internship work/project

n.a.

Special assessment (TE, DA, ...)

For students that are exempt of class attendance, the component group assignment is weighted 40%.
Their grade is thus:
weighted average of group assignment (40%) + final exam (60%).

Classification improvement

Only the exam component camn be improved in the re-sit season.

Observations

n.a.