Quality Management

Code:

2GE15

Acronym:

QM

Keywords
Classification	Keyword
OFICIAL	Management Studies

Instance: 2014/2015 - 2S (of 18-02-2015 to 17-06-2015)

Active?	Yes
Responsible unit:	Management
Course/CS Responsible:	Master in Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MIM	30	Bologna Official Syllabus	1	-	7,5	56	202,5

Teaching language

(Suitable for portuguese students)

Objectives

This course aims at providing students with practical knowledge and conceptual aspects of quality management.

Its main objectives are:

1 - To provide an introduction to the management and control of quality and a deepening of the main techniques.

2 - To analyze the management and quality control functions in companies emphasizing their importance from the company and market points of view.

3 - To study the fundamental principles and the main techniques used to ensure and to control the quality inside companies.

Learning outcomes and competences

At the end of the course each student is supposed to be able to discuss, apply and deal with basic concepts of quality as well as establishing control strategies and assure quality inside organizations.

Working method

Presencial

Program

1. Introduction to Quality. Defining quality: user-based perspective, the product, the judgment, the value-based and the production perspective. Integration of perspectives. Dimensions and characteristics of quality. Quality costs.

2. Quality management. Types of decisions: strategic and operational. Main functions. Quality management in services and products.

3. Philosophies and frameworks. Approach of Deming, Juran and Crosby. Total Quality System (SQT). SQT Principles of Japanese companies. Principles, practices and techniques of TQM (Total Quality Management).

4. Quality control. Stages of quality control. Quality cycle. Technical quality control. The statistical quality control.

5. Tools and techniques of quality improvement. Modal analysis of failures and effects. Quality system. Six-Sigma. Quality Circles (QC). Benchmarking. World Class Manufacturing. QFD - Quality Function Deployment.

6. The quality certification. The role of quality in assurance standards. Designing, implementing and auditing a quality system.

Mandatory literature

Omachonu, V.K. and Ross, J.E.; Principles of Total Quality, Taylor & Francis e-Library, 2005. ISBN: 0-57444-326-7
Oakland, J.S.; Statistical Process Control, Elsevier, Butterworth-Heinemann, 2008. ISBN: 0-7506-6962-7

Complementary Bibliography

Evans, J.R. and Lindsay, W.M.; Managing for Quality and Performance Excellence, South-Western Cengage Learning, 2011. ISBN: 0-324-78320-5

Teaching methods and learning activities

Presentation of the main theoretical concepts and techniques with their discussion, supported by the presentation and evaluation of real examples and cases.

keywords

Social sciences > Economics > Management studies > Quality management

Evaluation Type

Distributed evaluation without final exam

Assessment Components

Designation	Weight (%)
Teste	60,00
Trabalho de campo	20,00
Trabalho escrito	20,00
Total:	100,00

Eligibility for exams

There are three types of assessment:

1. Assessment without final exam

2. Distributed evaluation with final exam

3. Assessment by final exam

Calculation formula of final grade

1. ASSESSMENT WITHOUT FINAL EXAM: the final grade is determined by the weighted average of 2 tests, 1 group assignment  and the resolution of cases in classes/home, the weights are as follows: Test 1 - 30%; Test 2 - 30%; group assignment - 20% (10% for the report and 10% for the presentation); work in the classroom/homework - 20%.

IMPORTANT Notes:
1.1. In this assessment regime, the difference between the final grade calculated throught the weighted average (0,3*T1+0,3*T2+0,2*GA+0,2*HW) and the average classification of the tests [(T1+T2)/2] can not be higher than 3 points.
T1: Classification of the 1st. test
T2: Classification of the 2nd. test
GA: Classification of the Group Assignment
HW: Classification of the Class and/or Homeworks

Final grade =
Min [0,3*T1+0,3*T2+0,2*GA+0,2*HW; (T1+T2)/2 + 3 points (out of 20)]

1.2. The assignments never prejudice the final grade (if a student has a better grade in the Tests the final classification will be the average classification of the Tests).

2. DISTRIBUTED EVALUATION WITH FINAL EXAM: The final grade is determined by the grade of the exam, group assignment and work in the classroom/homework, and is calculated as follows: Final Exam - 60%; group assignment - 20% (10% for the report and 10% for the presentation); work in the classroom/homework - 20%.

IMPORTANT Notes:
2.1. In this assessment regime, the difference between the final grade calculated throught the weighted average (0,6*EX+0,2*GA+0,2*HW) and the classification of the Exam can not be higher than 3 points.
EX: Classification of the exam
GA: Classification of the Group Assignment
HW: Classification of the Class and/or Homeworks

Final grade =
Min [0,6*EX+0,2*GA+0,2*HW; EX + 3 points (out of 20)]

2.2. The assignments never prejudice the final grade (if a student has a better grade in the Exam the final classification will be the Exam grade).

3. ASSESSMENT BY EXAM: the final classification matches the classification of the final exam.

Examinations or Special Assignments

According the rules of FEP.UP.

Special assessment (TE, DA, ...)

According to FEP.UP regime.

Classification improvement

Only by final exam.

Observations

Detail of the three methods/regimes of assessing alternatives:

1. Assessment without final exam - in this mode there are 2 tests, a group assigment and several cases discussed in the classroom/home. - The tests are to be done in class during 1h30. - To pass the assessment regime without final exam, the classification of any part of the evaluation can not be less than 6,0 values. - Lacking a test as well as the non-delivery of the group assigment, implies a grade of zero values in this element of assessment. - If the student fails to deliver a class/homework, he/she may continue in the assessment regime without final exam ONLY IF he/she completes more than half of the work required in this component.

2. Distributed evaluation with final exam - In this mode the students do the group assigment, the classwork/homework and the final exam. - Failing the submition of the group assigment implies a grade of zero in this element of assessment. -If the student fails to deliver a class/homework, he may continue in the assessment regime without final exam ONLY IF he completes more than half of the work required in this component. - The final exam can be done in both periods ("Época Normal" or "Época Especial")

Concerning regimes 1. and 2. the difference between the final grade calculated throught the weighted average and the grade of the final exam (or the tests) can not be higher than 3 points. The completion of the assigments never prejudice the final grade. (for more details, see the previous section "Calculating the final grade")

3. Assessment by exam - this mode only students perform the exam.

The exam and tests are open notes.