Management of Health Care Services

Code:

2GESS04

Acronym:

GSS

Keywords
Classification	Keyword
OFICIAL	Management Studies

Instance: 2017/2018 - 1S

Active?	Yes
Responsible unit:	Management
Course/CS Responsible:	Master in Health Care Economics and Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
GESS	26	Bologna Syllabus since 2012	1	-	7,5	56	202,5

Teaching language

Portuguese

Objectives

1. To provide an introduction to the management of health service operations.

2. To study some of the main problems in health service operations management.

3. To analyze ways of improving performance in health services.

 

Learning outcomes and competences

At the end of the course the students should be able to:
- manage inventories related to health services;
- plan capacities and identify crititcal resources;
- make production plans and operations schedules;
- identify strategic areas in service operations and propose solutions;
- understand the behaviour of queueing systems;
- Aasess the impact of different decisons on queueing systems performance.

Working method

Presencial

Program

1. Introduction to Service Management
2. Demand Forecasting Methods
3. Inventory and Material Managment
4. Capacity Planning
5. Waiting Time Management
6. Strategic Decsions in Service Management

Mandatory literature

José Fernando Gonçalves; Gestão de Aprovisionamentos, Publindústria, 2002. ISBN: 9789728953096
R. Metters, K. King-Metters, M. Pullman, S. Walton; Successful Service Operations Management, South-Western (Thompson), 2005. ISBN: 978-0324314472

Complementary Bibliography

N. Slack, S. Cjambers, R. Johnston; Operations Management, Prentice Hall, 2009. ISBN: 978-0273730460
F. S. Hillier, G. J. Lieberman; Introduction to Operations Research, McGraw-Hill, 2014. ISBN: 978-1259253188

Comments from the literature

Slides used in class will be made available to the students.

Teaching methods and learning activities

Classes are used for material presentation together with practice problem solving.

Software

MS Excel

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Exame	60,00
Trabalho escrito	40,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Estudo autónomo	146,50
Total:	146,50

Eligibility for exams

Attendance and class participation is encouraged.

Calculation formula of final grade

Distributed assessment with final exam: homeworks (40%) and final exam (60%).
If students do not submit the homeworks then the final exam is worth 100%.

Special assessment (TE, DA, ...)

According to the regulations of the University.

Classification improvement

Students can resit the final exam to obtain a better mark.

Observations

Final exam:
- the final exam is open book;
- use of a calculator is allowed;
- use of personal computer, mobile phone or tablet is not allowed.