Management of Health Care Services

Code:

2GESS04

Acronym:

GSS

Keywords
Classification	Keyword
OFICIAL	Management Studies

Instance: 2014/2015 - 1S (of 15-09-2014 to 09-01-2015)

Active?	Yes
Web Page:	http://www.fep.up.pt/docentes/jfgoncal/2GESS04-Gestao de Serviços de Saúde.html
Responsible unit:	Management
Course/CS Responsible:	Master in Health Care Economics and Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
GESS	23	Bologna Syllabus since 2012	1	-	7,5	56	202,5

Teaching language

Portuguese

Objectives

The main objective of the course is to provide the students with a sound understanding of the concepts, techniques, and applications of service  management. The material presented provides a blend of the managerial issues in OM with the technical and quantitative aspects of the discipline.

 

Learning outcomes and competences

At the end of the course the students will be able to:

Manage inventories;

Plan capacities and identify crititcal resources;

Make production plans and operations schedules ;

Define and reformulte layouts;

Understand the main ideias of Just-In-Time;

Identify strategic areas in service operations and propose solutions. 

Working method

Presencial

Program

Introduction to Service Management

Demand Forecasting Methods

Inventory Managment

Base Information System

Materials Requirement Planning

Aggregate Planning

Operations Scheduling

Layouts

JIT - Just in Time

Strategic Decsionsin Service Management

 

II. Queue Management

Mandatory literature

José Fernando Gonçalves; Gestão de Aprovisionamentos, Publindústria, 2002. ISBN: 9789728953096

Teaching methods and learning activities

Expository lectures are followed by case study and problem solving sessions. During some of the sessions students have access to personal computers and software packages.

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Teste	20,00
Trabalho escrito	80,00
Total:	100,00

Eligibility for exams

The evaluation is made of two parts (I and II):

- Part  I will be evaluated using two projects and will have a weight of 80% in the final grade.

 

 - Part  II will be evaluated using a exame and will have a weight of 20% in the final grade.

If you do not do any of the projects you will be given zero to that projects but you can still do the other projects and exame.

The exams will be OPEN BOOK.

 

Calculation formula of final grade

The final grade is computed as follows:

Final grade = Grade in part I x 80% + Grade in part II x 20%.

 

The evalution in the second phase is made using a final exame.