Channel Habits and the Development of Successful Customer-Firm Relationships in Services (2020)
Article in International Scientific Journal
Jesús Cambra-Fierro; Iguácel Melero-Polo; Lia Patrício; F. Javier Sese

The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design (2017)
Article in International Scientific Journal
Jorge Teixeira; Lia Patrício; Ko-Hsun Huang; Raymond P. Fisk; Leonel Nóbrega; Larry Constantine

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)
Article in International Scientific Journal
Lia Patrício; Raymond P. Fisk; João Falcão Cunha; Larry Constantine

Designing multi interface service experiences: the Service Experience Blueprint (2008)
Article in International Scientific Journal
Lia Patrício; Raymond P.Fisk; João Falcão e Cunha