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Learning clinical communication skills: Outcomes of a program for professional practitioners

Title
Learning clinical communication skills: Outcomes of a program for professional practitioners
Type
Article in International Scientific Journal
Year
2010
Authors
Irene P. Carvalho
(Author)
FMUP
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Vanessa G. Pais
(Author)
FMUP
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Susana S. Almeida
(Author)
FMUP
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Raquel Ribeiro- Silva
(Author)
FMUP
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Margarida Figueiredo- Braga
(Author)
FMUP
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Ana Teles
(Author)
FMUP
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Ivone Castro-Vale
(Author)
FMUP
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Rui Mota-Cardoso
(Author)
FMUP
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Journal
ISSN: 0738-3991
Publisher: Elsevier
Scientific classification
FOS: Medical and Health sciences > Other medical sciences
Other information
Abstract (EN): Objective: To assesstheeffectsofacommunicationskillsprogramonprofessionalpractitioners’ performanceandself-confidenceinclinicalinterviewing. Methods: Twenty-fivehealthprofessionalstook3monthsofbasiccommunicationskillsfollowedby3 months ofadvancedcommunicationskills.Anadditionalquarterdealtwithself-awarenessand communicationinspecialsituations.Participants’performanceswereevaluatedinclinicalinterviews with standardizedpatientsbefore,duringandaftertheprogrambyexternalobserversandstandardized patients,usingstandardizedinstruments.Participantsassessedtheirownconfidenceintheir communicationskillsbeforeandaftertheprogram.DatawereanalysedusingGLMrepeated-measures proceduresinSPSS. Results: Basiccommunicationskillsandself-confidenceimprovedthroughoutthe6months; competenciesdeclinedbutself-confidencecontinuedtoincrease4monthslater.Comparedwith taking nocourse,differenceswerestatisticallysignificantafterthe6months(externalobserversonly) and 4monthslater(externalobserversandparticipants). Conclusion: The programeffectivelyimprovedcommunicationskills,althoughsignificantlyonlywhen assessedbyexternalobservers.Fourmonthslater,effectsweresignificantincommunicationskills (externalobservers),despitethedeclineandinself-confidence. Practice implications: While periodicalenrollmentinprogramsforthepracticeofcommunicationskills may helpmaintainperformance,moreknowledgeoncommunicationandself-awarenessmayenhance self-confidence.
Language: Portuguese
Type (Professor's evaluation): Scientific
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