What Can be Learned from More Than 100 Case Studies of Lean in Services?

• Type: Article in International Scientific Journal
• Date: 2023

Authors

Pereira, Diana Isabel Pinto (Author) FEP; Sousa, PSA (Author) FEP; Moreira, Maria do Rosário Alves (Author) FEP

Journal

Title: WSEAS Transactions on Business and Economics

Vol. 20

Pages: 1682-1698

ISSN: 1109-9526

Publisher: WSEAS Press

Indexing

Scopus - 0 Citations

Other information

Authenticus ID: P-00Y-WF3

DOI: 10.37394/23207.2023.20.149

Abstract (EN): This research investigates the implementation of lean practices in services in order to identify those that have a greater influence on company performance. Regression analysis with data from a systematic literature review was the basis to study the relationship between lean and performance. For this purpose, a total of 104 case studies were considered. A main finding was that some lean practices, such as ¿voice of the customer¿ and ¿cross-functional teams¿ have a significant positive influence on performance. Also, the results suggest that the more engaged managers are and the more they invest in training, the better company performance will be. Finally, one may also conclude that knowledge about the determinants of lean management will allow managers to be aware of what is decisive to improve company performance. © 2023, World Scientific and Engineering Academy and Society. All rights reserved.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 16