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Exploring the relationships between service quality, customer satisfaction, attitudes and behavioral intention in a public transport service

Title
Exploring the relationships between service quality, customer satisfaction, attitudes and behavioral intention in a public transport service
Type
Summary of Presentation in an International Conference
Year
2010
Authors
Gabriela Beirão
(Author)
FEUP
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J. A. Sarsfield Cabral
(Author)
FEUP
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Conference proceedings International
AMA (American Marketing Conference) ServSig International Service Research Conference, University of Porto, School of Engineering
Porto, Portugal, 18th-19th June
Scientific classification
FOS: Social sciences > Other social sciences
Other information
Language: English
Type (Professor's evaluation): Scientific
Documents
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