Rethinking Technology-Based Services to Promote Citizen Participation in Urban Mobility

• Type: Article in International Scientific Journal
• Date: 2023

Authors

Sérgio Pedro Duarte (Author) FEUP; Jorge Pinho de Sousa (Author) FEUP; Jorge Freire de Sousa (Author) FEUP

Journal

Title: International Journal of Decision Support System Technology

Vol. 15 No. 2

Pages: 1-20

ISSN: 1941-6296

Publisher: IGI Global

Indexing

ISI Web of Knowledge - 0 Citations

Scopus

Other information

Authenticus ID: P-00X-P3T

DOI: 10.4018/ijdsst.315642

Abstract (EN): Cities are complex and dynamic systems in which a network of actors interact, creating value through different activities. Cities can, therefore, be viewed as service ecosystems. Municipalities take advantage of digitalization to implement a service-dominant logic in urban and mobility planning and management, developing strategies with which citizens, local authorities, and other actors can create value together. While citizens are offered a better service experience, local authorities use citizens' input to improve decision-making processes. This research considers that designing an integrated service supported by an integrated information system can respond to current challenges in decision-making and information access for transport and mobility. Through a multidisciplinary methodological approach, this work proposes some guidelines to design an integrated information system to improve citizens' participation in urban planning and mobility services.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 20