Unified communications: Different approaches for different types of enterprises

• Type: Article in International Conference Proceedings Book
• Date: 2009

Authors

Fernando Almeida (Author) FEUP; José Oliveira (Author) FEP; José Cruz (Author) FEUP

Conference proceedings International

Title: Proceedings of the IADIS International Conference Informatics 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009

Pages: 202-206

IADIS International Conference Informatics 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009

Algarve, 17 June 2009 through 19 June 2009

Indexing

Scopus - 2 Citations

Scientific classification

FOS: Engineering and technology > Electrical engineering, Electronic engineering, Information engineering

Other information

Authenticus ID: P-007-V54

Resumo (PT): Unified communications (UC) have the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communications sessions. However, Large Enterprises (LE) and Small & Medium Enterprises (SMEs) have a diverse perspective look of UC and different needs. In this paper we will analyze the reasons that motivate the business leaders to introduce unified communications and we will study with detail the large enterprises and SMEs approach for the implementation of a unified communications solution.

Abstract (EN): Unified communications (UC) have the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communications sessions. However, Large Enterprises (LE) and Small & Medium Enterprises (SMEs) have a diverse perspective look of UC and different needs. In this paper we will analyze the reasons that motivate the business leaders to introduce unified communications and we will study with detail the large enterprises and SMEs approach for the implementation of a unified communications solution. © 2009 IADIS.

Language: English

Type (Professor's evaluation): Scientific