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Service Experience Blueprint: Application and Extension to Two Online Services

Title
Service Experience Blueprint: Application and Extension to Two Online Services
Type
Article in International Conference Proceedings Book
Year
2007
Authors
Lia Patrício
(Author)
FEUP
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Raymond Fisk
(Author)
Other
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João Falcão e Cunha
(Author)
FEUP
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Conference proceedings International
Pages: 504-507
10th International Research Symposium on Service Excellence in Management,
Orlando, USA, 14 a 17 de Junho de 2007
Scientific classification
FOS: Social sciences > Economics and Business
Other information
Language: Portuguese
Type (Professor's evaluation): Scientific
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