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Improving satisfaction with bank service offerings : measuring the contribution of each delivery channel

Title
Improving satisfaction with bank service offerings : measuring the contribution of each delivery channel
Type
Article in International Scientific Journal
Year
2003
Authors
Lia Raquel Neto Martins de Lima Patrício
(Author)
FEUP
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Raymond Fisk
(Author)
Other
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João Bernardo de Sena Esteves Falcão e Cunha
(Author)
FEUP
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Journal
Vol. 13 No. 6
Pages: 471-483
ISSN: 0960-4529
Indexing
Scientific classification
FOS: Social sciences > Economics and Business
CORDIS: Social sciences > Economics > Management studies > Quality management
Other information
Authenticus ID: P-00K-VN7
Language: Portuguese
Type (Professor's evaluation): Scientific
Documents
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