The importance of remote maintenance for equipment manufacturers competitiveness and their customer satisfaction

• Type: Article in International Conference Proceedings Book
• Date: 2002

Authors

Paula Alexandra Gomes da Silva (Author) FEUP; António Manuel Lucas Soares (Author) FEUP

Conference proceedings International

Title: Proceedings of 6th International Scientific Conference on Work With Display Units. WWDU 2002.

Pages: 226-228

Berchtesgaden, Germany

Scientific classification

FOS: Engineering and technology > Electrical engineering, Electronic engineering, Information engineering

CORDIS: Technological sciences > Engineering > Systems engineering

Other information

Abstract (EN): his paper presents Remote Maintenance Management (RMM) as an instrument to enable Portuguese equipment manufacturer companies to overcome international competitive weaknesses. The main issues in the national context of maintenance management are presented. General requirements for RMM systems are described, focusing on both functional and non-functional requirements. An approach to the design and implementation of RMM systems making use of state-of-the-art architectures and technologies is outlined. The paper concludes with the description of an industrial research project aiming at developing a RMM system according to the general requirements identified before.

Language: English

Type (Professor's evaluation): Scientific