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Is the Service Recovery Paradox Ephemeral? A longitudinal Research in a Portuguese Bank Call Center

Title

Is the Service Recovery Paradox Ephemeral? A longitudinal Research in a Portuguese Bank Call CenterExport publication in the APA format Export publication in the EXCEL format Export publication in the RIS format

Type

Article in International Conference Proceedings Book

Date

2010

Title

Is the Service Recovery Paradox Ephemeral? A longitudinal Research in a Portuguese Bank Call Center

Type

Article in International Conference Proceedings Book

Year

2010

Authors

João F. Proença

(Author)

FEP

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P.K. Kannan

(Author)

Other

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Artur Rosário

(Author)

Other

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Conference proceedings International

Title: AMA (American Marketing Conference) ServSig International Service Research Conference Search for Conference Proceedings Publications

AMA (American Marketing Conference) ServSig International Service Research Conference, University of Porto, School of Engineering

Porto, Portugal, 18th-19th June

Scientific classification

FOS: Social sciences

CORDIS: Social sciences

Other information

Language: English

Type (Professor's evaluation): Scientific

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