High Tech, High Touch: Integrating Digital and Human AAL Advisory Services for Older Adults

• Type: Article in International Conference Proceedings Book
• Date: 2018

Authors

Bertel, D (Author) Other; Teles, S (Author) Other; Strohmeier, F (Author) Other; Vieira Marques, P (Author) FMUP; Schmitter, P (Author) Other; Ruscher, SH (Author) Other; Constança Paúl (Author) ICBAS; Kofler, AC (Author) Other

Conference proceedings International

Title: Proceedings of the 4th international conference on information and communication technologies for ageing well and e-health

Pages: 241-249

ICT4AWE 2018: 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health

Funchal, 22 a 23 de março de 2018

Indexing

ISI Web of Knowledge - 3 Citations

Scopus - 7 Citations

Other information

Authenticus ID: P-00Q-E76

DOI: 10.5220/0006799002410249

Abstract (EN): While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders¿ engagement. With a focus on the `human touch¿, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and at the same time offer a face-to-face (f2f) experience in the consumer-organization interactions. Copyright

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 9