Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective

• Type: Article in International Conference Proceedings Book
• Date: 2020

Authors

Paola Castro (Author) Other; José Coelho Rodrigues (Author) FEUP; Jorge GrenhaTeixeira (Author) FEUP

Conference proceedings International

Title: Lecture Notes in Business Information Processing

Pages: 187-201

10th International Conference on Exploring Service Science, IESS 2020

5 February 2020 through 7 February 2020

Indexing

ISI Web of Knowledge - 1 Citation

Scopus - 0 Citations

INSPEC

Other information

Authenticus ID: P-00R-S99

DOI: 10.1007/978-3-030-38724-2_14

Abstract (EN): Although interest in FinTech businesses has been growing, research about these companies is still scarce. To address this gap, this paper aims to understand the evolution of the FinTechs ecosystem, through a socio-technical system theory and service innovation lense. A case study research methodology was used, in which 6 Brazilian and 5 Portuguese FinTechs were analyzed. Primary data was collected using semi-structured interviews with managers and employees of the startups, while secondary data was obtained through the analysis of reports from consulting firms and public relations materials of the startups. Results show the evolution of FinTech ecosystems from the perspective of socio-technical system theory and service innovation. From the socio-technical system perspective it was possible to understand the roles of social, technological and organizational actors in the evolution of these ecosystems. From the service innovation perspective, it was possible to understand the dynamics of the evolution of the FinTech ecosystems and its results. © Springer Nature Switzerland AG 2020.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 15