The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization Process

• Type: Article in International Conference Proceedings Book
• Date: 2020

Authors

Laís Lima (Author) Other; Jorge Teixeira (Author) FEUP

Conference proceedings International

Title: Lecture Notes in Business Information Processing

Pages: 245-258

10th International Conference on Exploring Service Science, IESS 2020

5 February 2020 through 7 February 2020

Indexing

ISI Web of Knowledge - 0 Citations

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INSPEC

Other information

Authenticus ID: P-00R-VQP

DOI: 10.1007/978-3-030-38724-2_18

Abstract (EN): To cope with the fierce business competition and the increasing challenges brought with it, manufacturing companies have been demonstrating a growing interest in extending their service business. It is in this context that companies seek servitization strategies, i.e., developing the capabilities to add services to their traditional product offerings, to increase value to the customers and to differentiate themselves from the competition. However, companies pursuing a servitization strategy often lack methods and tools to design new services adapted to their context. Thus, this article seeks to cover this gap through the development of a new service design method, the (S)ervice (D)esign method for (C)ompanies undergoing a (S)ervitization process: SDCS. The development of this method followed Design Science Research (DSR) methodology. This article also presents the application of the SDCS method in a company undergoing a servitization process. © Springer Nature Switzerland AG 2020.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 14