Argumentation in the Re-accommodation of Airline Passengers Using Mobile Devices

• Type: Article in International Conference Proceedings Book
• Date: 2017

Authors

Lima, J (Author) Other; Ana Paula Rocha (Author) FEUP; António J. M. Castro (Author) FEUP

Conference proceedings International

Title: Highlights of Practical Applications of Cyber-Physical Multi-Agent Systems - International Workshops of PAAMS 2017, Porto, Portugal, June 21-23, 2017, Proceedings

Pages: 16-27

15th International Conference on Practical Applications of Agents and Multi-Agent Systems, PAAMS 2017

21 June 2017 through 23 June 2017

Indexing

Scopus - 0 Citations

Other information

Authenticus ID: P-00P-28T

DOI: 10.1007/978-3-319-60285-1_2

Abstract (EN): In an airline company, one of the most important tasks is to control the operational plan, i.e., making sure that flights are executed according to the scheduled plan. When the normal functioning is affected by an unexpected event, disruption management appears in order to solve all possible issues. From aircraft to passenger, operation control centers have to effectively fix all the disrupted parts in the fastest time possible minimizing at the same time further costs. In this paper a mobile application that uses argumentation-based negotiation is introduced, allowing disrupted passengers to actively participate in the re-accommodation process, by interacting with the airline computerized system and without having to contact the airline customer service. This results in higher passenger satisfaction and less operational costs for the airlines. © Springer International Publishing AG 2017.

Language: English

Type (Professor's evaluation): Scientific