Digital Transformation at the University of Porto

• Type: Article in International Conference Proceedings Book
• Date: 2017

Authors

José António Faria (Author) FEUP; Maria Henriqueta Nóvoa (Author) FEUP

Conference proceedings International

Title: EXPLORING SERVICES SCIENCE, IESS 2017

Pages: 295-308

8th International Conference on Exploring Services Science (IESS)

Rome, ITALY, MAY 24-26, 2017

Indexing

ISI Web of Knowledge - 12 Citations

Scopus - 19 Citations

Other information

Authenticus ID: P-00M-QB5

DOI: 10.1007/978-3-319-56925-3_24

Abstract (EN): Digital transformation has become a priority for any organization and Universities are not an exception. This paper deals with the digital transformation that is being undertaken at the University of Porto (U. Porto). In order to understand its major guidelines, it is important to clarify the term " digital transformation" and " digital business strategy", comparing these new concepts with prevailing views of aligning the business strategy with the IT strategy. A newly created Shared Services Center (UPSSC) is at the core of the digital business strategy of U. Porto. This endeavor triggered a profound university wide re- engineering, that was enabled by a new work management system, hereafter referred to as UPWMS. The discussion of the distinctive characteristics of this work management system and how it copes with the diversity and heterogeneity of the requests received by the Shared Services, is the main objective of the paper. A discussion of the main cornerstones of the project in the context of the digital transformation strategy finishes the paper.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 14