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Another Publication in an International Scientific Journal

Selected papers from SERVSIG Conference 2010 - Managing Service Quality Journal

Raymond P. Fisk (Author) (Other); Lia Patrício (Author) (FEUP)

2011

Other Publications

Integrating Management and Interaction Design perspectives for Service Design: The MINDS framework

Jorge Teixeira (Author) (Other); Lia Patrício (Author) (FEUP); Ko-Hsun Huang (Author) (Other); Raymond P. Fisk (Author) (Other); Leonel Nóbrega (Author) (Other); Larry Constantine (Author) (Other)

2015

Improving Health Information Systems by employing a Service Design perspective

Jorge Teixeira (Author) (Other); Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); Leonel Nóbrega (Author) (Other); Larry Constantine (Author) (Other)

2014

From service experience to value constellation experience: an activity-centric perspective

Jorge Teixeira (Author) (Other); Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other)

2015

An activity-centric perspective to upframe customer experience and foster service innovation

Jorge Teixeira (Author) (Other); Lia Patrício (Author) (FEUP); Karl-Jakob Mickelsson (Author) (Other); Kristina Heinonen (Author) (Other); Raymond P. Fisk (Author) (Other)

2017

Book

Managing Service Quality - Selected Papers from SERVSIG Conference 2010

Raymond P. Fisk (Editor) (Other); Lia Patrício (Editor) (FEUP)

2011

Scientific classification Indexing

Journal of Service Management - Sixth SERVSIG International Research Conference 2010 Special Issue

Raymond P. Fisk (Editor) (Other); Lia Patrício (Editor) (FEUP)

2011

Scientific classification Indexing

Summary of Presentation in an International Conference

Understanding Multiple Stakeholder Experiences in EHR Services

Nelson Figueiredo De Pinho (Author) (FEUP); Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); Nuno J. Nunes (Author) (Other)

2012

Scientific classification

Service Design Methodology Applied to the Design of Complex Electronic Health Records

Nelson Figueiredo De Pinho (Author) (FEUP); Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other)

2013

Scientific classification

Service Design in Complex Value Networks

Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other)

2013

Scientific classification

Integrating Management and Interaction Design perspectives for Service Design: The MINDS framework

Jorge Teixeira (Author) (FEUP); Lia Patrício (Author) (FEUP); Ko-Hsun Huang (Author) (Other); Raymond P. Fisk (Author) (Other); Leonel Nóbrega (Author) (Other); Larry Constantine (Author) (Other)

2015

Documents

Integrating Management and Engineering Perspectives into Service Design

Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); J. F. Cunha (Author) (FEUP)

2007

Scientific classification

Improving Health Information Systems by employing a Service Design perspective

Jorge Teixeira (Author) (FEUP); Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); Leonel Nóbrega (Author) (Other); Larry Constantine (Author) (Other)

2014

Documents

Greenprinting": Designing Service Delivery Systems for Sustainability

Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); Stephen J. Grove (Author) (Other)

2009

Scientific classification

From service experience to value constellation experience: an activity-centric perspective

Jorge Teixeira (Author) (FEUP); Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other)

2015

Documents

Enhancing Service System Design for Value Co-Creation

Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); J. F. Cunha (Author) (FEUP)

2008

Scientific classification

Embedding Experience Information into a Service Design Process

Jorge Teixeira (Author) (FEUP); Lia Patrício (Author) (FEUP); Leonel Nóbrega (Author) (Other); Larry Constantine (Author) (Other); Raymond P. Fisk (Author) (Other)

2012

Scientific classification Documents

Developing a Model-Based Service Design Process

Jorge Teixeira (Author) (FEUP); Lia Patrício (Author) (FEUP); Leonel Nóbrega (Author) (Other); Larry Constantine (Author) (Other); Raymond P. Fisk (Author) (Other)

2012

Scientific classification

Designing the Service Experience Blueprint: Application to the Redesign of an Online Stock Trading

Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); J. F. Cunha (Author) (FEUP)

2006

Scientific classification

Designing the Multi-Channel Service Offering: Enhancing the Contribution of Each Delivery System

Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); João Falcão e Cunha (Author) (FEUP)

2004

Scientific classification

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