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Publications with the same authors as the Customer Experience Design with the Service Experience Blueprint: application to the redesign of an online stock trading service publication

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Summary of Presentation in an International Conference

Multi-Interface Service System Design: Application to Banking and Retailing
Lia Patrício (Author) (FEUP); Raymond Fisk (Author) (Other); João Falcão e Cunha (Author) (FEUP)

Article in International Scientific Journal

Improving satisfaction with bank service offerings : measuring the contribution of each delivery channel
Lia Raquel Neto Martins de Lima Patrício (Author) (FEUP); Raymond Fisk (Author) (Other); João Bernardo de Sena Esteves Falcão e Cunha (Author) (FEUP)

Article in International Conference Proceedings Book

Bringing Marketing methods to Interaction Design: a study of Internet banking
Lia Patrício (Author) (FEUP); João Falcão e Cunha (Author) (FEUP); Raymond Fisk (Author) (Other)
2004

Article in International Conference Proceedings Book

The Relevance of User Experience Requirements in Interface Design – a Study of Internet Banking
Lia Patrício (Author) (FEUP); João Falcão e Cunha (Author) (FEUP); Raymond Fisk (Author) (Other)
2003
Service Experience Blueprint: Application and Extension to Two Online Services
Lia Patrício (Author) (FEUP); Raymond Fisk (Author) (Other); João Falcão e Cunha (Author) (FEUP)
MINTS – Understanding the drivers of multi-interface satisfaction
Lia Patrício (Author) (FEUP); Raymond Fisk (Author) (FEUP); J. F. Cunha (Author) (FEUP)
A Proposed Methodology for Enhancing Technology Service Delivery Systems: An Application to Internet Banking
Lia Patrício (Author) (FEUP); João Falcão e Cunha (Author) (FEUP); Raymond Fisk (Author) (Other)
2002

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