Publications

Publications with the same journal as the "Futurizing" smart service: implications for service researchers and managers publication

Group by: Tipo Ano Order: Title Year Type of publication

Article in International Scientific Journal

The role of employee emotional competence in service recovery encounters

Teresa Fernandes (Author) (FEP); Marta Morgado (Author) (FEP); Maria Antónia Rodrigues (Author) (Other)

2018

Scientific classification Indexing Documents

ISI Web of Knowledge - 37 Citations

Scopus - 45 Citations

CORDIS: Social sciences

FOS: Social sciences

We could not find any documents associated to the publication with allowed access.

SDG commentary: services that enable well-being of the human species

Hammedi, W (Author) (Other); Parkinson, J (Author) (Other); Lia Patrício (Author) (FEUP)

2024

Indexing

ISI Web of Knowledge - 2 Citations

Scopus - 3 Citations

SDG commentary: service ecosystems with the planet - weaving the environmental SDGs with human services

Jorge Teixeira (Author) (FEUP); Gallan, AS (Author) (Other); Wilson, HN (Author) (Other)

2023

Indexing

ISI Web of Knowledge - 1 Citation

Scopus - 1 Citation

Determinants of customer price sensitivity: an empirical analysis

Sérgio D. Ferreira (Author) (Other); Helder Vasconcelos (Author) (FEP); João Proença (Author) (FEP)

2016

Indexing

ISI Web of Knowledge - 49 Citations

ISI Web of Science

Scopus - 54 Citations

Company social networks: customer communities or supplementary services?

Carla Martins (Author) (Other); Lia Patrício (Author) (FEUP)

2018

Indexing

ISI Web of Knowledge - 4 Citations

Scopus - 5 Citations

Assessing the impact of mystery client traits on service evaluation

Pedro Quelhas Brito (Author) (FEP); Rambocas M. (Author) (Other)

2016

Indexing

ISI Web of Knowledge - 1 Citation

ISI Web of Science

Scopus - 3 Citations

Records 1 to 6 from 6

 

1